Holiday Inn Express Richmond Airport by IHG

Our room was very clean and comfortable. The staff were great! The breakfast was great! Only complaint was the pool. Pool was not clean. Otherwise, great hotel!

They double charged my CC which had been prepaid through Hotels.com. They also charge for parking when they have tons of parking at a small hotel near an airport which is not mentioned by Hotels.com

Very clean room and friendly staff. Stopped only for one night but would stay again.

Very good

Staff was helpful. Breakfast was great. I don't recall a hot tub, only a pool which was not available either night we stayed at the hotel.

This hotel is ok for 1 night while you need to stay close to the airport after a late arrival or for an early departure There is no restaurant in the hotel

Location Nothing

Good

Convenient to airport Had to pay extra ($10) to park for just a few hours.

Very good

Exceptional

Comfortable, clean Very Good and Nice

Where shall I begin? The moment we walked in; I was overcome with a sense of calm and relaxation! The lobby was spotless; well-cooled and most alluring! The room was amazing and imagine my surprise to find the bathroom stocked with Dove products for sensitive skin; which are the ONLY kind I can use! The breakfast was great; and I'm looking for that wonderful Costa Coffee on-line. When we return to the VA area; THIS WILL BE OUR GOTO every time. And I truly appreciate the professionalism and courteous of all of the staff; GREAT PLACE!!!!

Very good breakfast. Great staff

The staff was exceptional abd the breakfast was great

Good breakfast. Smiling faces from the staff.

Clean and very hospitable.

The hotel staff was friendly and helpful, and the lobby was clean and welcoming. The room was very clean, with a comfortable bed, though the pillows were a bit too soft. Breakfast was what you’d expect, with clean serving areas and food set up thoughtfully with safety in mind. The pool was a nice bonus, and having a gas station and restaurants nearby was convenient. Parking wasn’t free, but the cost was reasonable. I would have appreciated non-dairy milk options and hot chocolate, but overall it was a pleasant stay.

I didn’t sleep for three nights. The doors are paper thin. Every pin that dropped in the hallway was heard. The neighbors tv was on blast until 5am each night. It was my fault for not going to the front desk. Staff was great. Place was clean. Still would not go back.

Location Old & not very clean feeling. Check in not friendly.