Motel 6 Schiller Park, IL - Chicago O'Hare

They ignored my messages and requests and stole my money too.

I never received any email, phone call, or other notification informing me that my reservation had been canceled before I arrived at the hotel. Therefore, I do not believe the claim that I was notified. I was very surprised and concerned by this situation, especially since I was charged more than the original rate.

My room, though basic, was nice and clean and comfortable. I appreciate an affordable safe clean place to stay. Staff were pleasant and helpful. This is a very convenient option near O’Hare airport.

Room was small, but near the airport. Plenty of parking.

The hotel was dirty, stunk, and had airplanes flying over it all night.

The staff was friendly and professional

Nothing don't stay here The room was disgusting infested with roaches

Upon arrival, was assigned a room that had not been cleaned. Had to trudge back to office to get a different room. No elevator, so you have to lug your bags up the stars. Room had nothing but a tiny bar of soap for amenities. No hair dryer. No shampoo. The cable TV was inop and signs posted stating no refunds or discounts because the cable TV was out of service. In essence, a queen bed to sleep on but that’s about it.

Close to O'Hare and the price was appealing TVs were not working. Wi-Fi was not working. The entire place was rundown.

Was not clean mattress pilot door not close properly Not clean, tv does not work, not hot water

The motel it’s very old, they’re not being taking care of the rooms and even the door doesn’t work properly. The toilet seat was broken, the sink clogged.

Roynia was the receptionist the night I arrived. She advised that the key card system was down. She had to go and open the door so I could get into the room. Once in my room, I could tell the room had not been used in awhile. I advise Roynia that I needed another room. I also left something in the old room. She did not hesitate to retrieve the item left in the room because I could get access. Then she had to go and open the door for the new room. I apologized about the whole situation and she advised that it was alright. I told her I was not trying to make her work this hard at 2 am. I wanted to show her my appreciation for her hard work. Thank you Roynia! The first room had a order like it was not used in awhile. The key card system was down. Roynia had to open the door to the room. Once I reached the room, I was worried about someone getting into the room. The key card system was down. Then around 12pm the police beat down my door looking for a cellphone. They said it was showing in the second room. I advised them that I just arrived and just got in the room.

Nothing it was crap no tv either The place looked like a dump

Clean, cheap, and near the airport. But it wouldn’t have cost much to have a shampoo and conditioner dispenser in the bathroom, or to supply a plastic cup or two.

Unfortunately, my experience with the staff during the later shifts was quite different. The front desk employee working overnight came across as abrupt and unapproachable, and interactions felt unnecessarily tense. Similarly, my experience with the morning staff was disappointing. While I fully acknowledge my responsibility for oversleeping and checking out approximately an hour late, the manner in which the situation was addressed felt unprofessional. The use of inappropriate language and the overall tone of the interaction were unnecessary and detracted from the guest experience. As for the property itself, the room was clean and parking was convenient and hassle-free. However, there was a noticeable lingering odor in the room that impacted overall comfort. I would like to extend special recognition to the employee who checked me in. Her professionalism and hospitality stood out and reflected the level of customer service I would have hoped to experience throughout my stay. I only wish the same standard had been maintained by the other staff members I encountered.

Not worth the money. Tv didn't work. No fix available

They cancel my stay with no reason and after that we couldn’t find anything around we had to stay in the car really bad service Nothing

Pleasant

Exceptional

Had two bookings but had to recheck for second stay. There should be no need for that - or better systems/processes are needed. We were advised that TVs aren't working! No discount or refund offered.