BEI San Francisco, Trademark Collection by Wyndham

Convenient location and clean facility.

Staff is always super helpful here. Parking is great, security underground, rare in SF

Parking there was a bit confusing due to construction nearby, overall a peaceful stay. would definitely recommend for an easy hotel near town

Honestly this was one of the dirtiest rooms we've seen in a long time. The pictures online fool you. The lobby is updated but none of the rooms are. The bathroom door is basically a piece of wood hanging on rollers, so zero privacy. There are huge stains on the carpets and walls as well as the window shades. The plastic roll down window cover was full of holes as was the bedding. We ended up leaving the hotel early even though they wouldn't reimburse us just to get out of there.

Told the front desk- they claimed someone was coming and they never showed.

The hotel and property were well taken care of. The reason my stay wasn't what I had expected was because none of the lobby was open. I mean that the bar was closed and there was no continental breakfast was non existent. I chose this hotel because it was close to the Orpheum Theater and because it had a bar and lounge area. The bar wasn't open, even on a Saturday night, which made relaxing unavailable. The area was live and busy but the hotel was not. Kinda put a damper 9n my weekend of kicking back and having a relaxing night. Not sure if I'd stay there again unless they open the lounge area. I will say that the room and bedding was very nice and comfy. Overall the stay was nice but a little boring unless I had to venture outside the hotel.

Charged twice for parking fee

Good facility and great location in SF.

Never again. Beds are not comfortable at all, room had a really weird smell, hidden fees up to $300 and i didn’t know about them. Good thing it was just for a night. Elevators wasn’t working never again

Worst room I’ve ever been in. Booked an accessibility room for my parents and the bathroom door was broken, floors were stained/ discolored, huge gap between the door and the floor, the only temp for the water was scalding and aside from not actually being accessible (bed was super high & so were outlets) the room was just generally gross and unrenovated. Had them moved to another room which was maybe 10% better, wasn’t accessible but had been renovated but still the water was only 1 crazy hot temperature, the floors were bleached & stained, there was a huge makeup stain on the “clean” comforter but ironically the bed was much lower and there was more room in the main room area so you could move around a wheelchair. The staff was nice and the lobby was nice but the hallways, elevators and especially rooms were disgusting. I took video as it was my mother’s birthday and she had been really looking forward to going out for once (she doesn’t usually because of the accessibility issue) and I couldn’t feel more terrible that they gave us such a terrible room. When I spoke with the manager they said we basically got bad rooms because of a convention and all the good rooms had been taken even though it’s not like the rooms were discounted, the prices were actually higher because of the convention. Disappointing.

The hotel its self is nice. Good location. The carpet in the room is really dirty.

The hotel had issues with the AC had to change rooms when i arrived because the neighbors were playing music and smoking at 2 am which made my room smell as if they were smoking in mine. The carpets are stained with every color stain you can think of and the location is not the safest that the staff recommended we uber to our location out of safety.

It was good property

I liked how easy it was to park

Everything was wonderful!

We did not like anything about this property and definitely will not ever go back. The pictures are deceiving! The hotel had no amenities! Parking sucked! We were charged $55 a night for parking as guests and then on Saturday night we couldn’t find a spot to park because they let people who attended events near by park there. When speaking to the hotel staff at the front desk he was rude and was like you can come back after 1030pm to find a spot even though we were guests! They had no WiFi available! So disappointing. We definitely will not be recommending this place to any of our family or friends.

Very good

The staff was wonderful! There was an Asian gentleman who had worked there for over 20 years who was just lovely and funny and helpful in all the ways. The staff really made it a great experience. The hotel was centrally located to a show we were going to that allowed us to walk there. My friend and I really enjoyed our stay. Thank you!

Great location for our purposes. The staff were friendly and one of the security people took time to help us with specific walking directions to different places. Very underwhelming, stark, bare. I was glad we were there for just the one night as there was no warm, welcoming atmosphere/aesthetics in the lobby nor in the room itself.

Lot was full so parked down the street which cost $80 for 24 hours. Staff were great, very friendly, polite and helpful. Offered information on things close by and local. The room was plain but clean. No refrigerator, no mirrors or tables. It was fine. Hotel lobby was nice. I would stay there again to see the Phantom of the Opera at the Orpheum right across the street. All in all it was a good experience.