InTown Suites Extended Stay Orlando FL - Universal

Yes

Good service

arrived to find put my reservation was cancelled because there where no rooms available and on top of that got charged the first night

During business hours came in and sign was at the door temporarily closed Went to pickup my guest from the airport and came in after 7 pm and office was closed for the weekend So lost today night, sat night and Sunday night Monday came in and booking was canceled So I had to go across the street pay double for 2 week stay

The property was as clean as you'd expect at this price point, so not very (dirty elevators and outside common areas/walkways/stairs). The hotel overbooked and did not have our room available, the room they offered as a replacement smelled like mildew mixed with body odor with a very loud air conditioner positioned in the wall very near the head of the bed. We were asked to check it out and see if it would do, we returned to the lobby and asked if there was anything else available. She indicated there were no other rooms but we could try again tomorrow. We said we were opting to cancel as they did not have the room we reserved. She said it was fine and, when I asked, assured we would not be charged. Two weeks later, Im reviewing my card statement, and sure enough they charged us for the first night of our stay.

We stayed here for one night before being forced to leave due to absolutely disgraceful conditions. Our first room was crawling with cockroaches. When we complained, we offered to be moved to another room, but when taking a look, it was just as bad. The hotel itself was filthy, reeked of drugs, and had very dodgy individuals hanging around the premises. We did not feel safe at all. The smell throughout the property was disgusting, and the general condition was completely unacceptable for any paying guest. We had to spend over £500 on alternative accommodation at short notice, which ruined our holiday and ate into our spending money. This place should not be listed on any booking site. It’s unsafe, unhygienic, and should be avoided entirely. Do NOT stay here !!

It was a very bad experience. The room was dirty, with cockroaches. They didn't provide shampoo, and the towels were supposed to be changed once a week. The front desk is only open from 11 a.m. to 7 p.m.

Amazing staff. Everything in the rooms need to be updated. Ac smelled of mold. Mold around windows. Mold on drapes. Please clean and update these rooms.

Rooms were dirty and the staff attitude was very bad, when we asked if they had any clean rooms we got a very odd look and then she said NO, nothing like the pictures, we ended up moving to another hotel after the first night

Messy, cockroach infestation. Orkin goes on thursdays apparently. Bed bugs, we left the 1st day after i noticed bed bugs. We slept in the car for the first2-3 days

Staff very friendly but you cannot base yourself on the picture on any booking services the hotel is in desperate need of some updating carpets in the rooms are very stain and everything kind of smelled like mildew the bathroom was also in a bad condition the tikibar probably been closes for years its falling appart and same for the minigolf the chairs by the pool are pretty much all busted and all the doors for the rooms look like they were broke into

Roaches, yes you read good ROACHES ALL OVER THE PLACE INSIDE THE ROOMS, in the bathroom, on the wall and top of the counter, we had to buy a bugs spray.. 2nd. The manager was very arrogant and prepotent, rude and misleading.. 3rd.. no room cleaning (supposed is on the brochure that never was handled to us) No towels, only 2 towels per room ( thanks God im always carry and travel with our own towels! 4th dirty hallways, trashed and smelly. 5. The only reason why I keept my reservation is because was already paid, and I didn't want to lose our $954.00 payment.. 6.. please if you are looking for a good hotel, stay away from this property and his manager that is good for nothing but to show up his big body with a small brain.

I try to take others reviews with a grain of salt, but this place is terrible. One step above sleeping under an overpass. The mildew smell is nauseating to the point that you can't sleep and there are a lot of roaches. There are people smoking weed in every corridor. The bathroom was the worst. Blood was smeared across the bathroom curtain and stains from human excrement running down the walls. If you have read this far and are still considering it because of the cost, RUN.

Staff allowed me to see the room before completing the check in. They were very gracious when I expressed my concerns.

It not safe nasty

Really bad service. Never came to do housekeeping. Room was in bad conditions. I do not recomend staying in this hotel.

Good location

the place had many little roaches, needed better cleaning service, there were spiderwebs up on the ceiling and ceiling light fixture... the place is not pet friendly but there were many guests with pitbulls and other big dogs. Looks like people actually live at this property. I would not stay there again. The pics are the ad look way better than the room given. it was the last room available so I had no choice.

Roach Infested

The staff was very polite was worth the stay