Fairfield Inn & Suites by Marriott Near Universal Orlando

What makes this more frustrating is that I spoke with the hotel the day before my arrival and specifically discussed my reservation. Even the alternative room arrangement we discussed was not honored. Traveling with a group of nine guests, I had very few options and was forced to stay despite not receiving the accommodations I paid for. I even had to purchase an air mattress at my own expense to ensure everyone had a place to sleep. The General Manager was unprofessional, dismissive of my concerns, and falsely claimed to Expedia that I had been accommodated with the room type I reserved. I also felt threatened when he mentioned removing me from the property. To make matters worse, the pool was dirty and poorly maintained. Overall, the hotel failed to honor a confirmed reservation, provided poor customer service, and created a stressful experience for my family. I would not recommend this property. Hearing the General manager say "that is why people should book third party" made me feel like I was less for doing that. So dissapointed and hope that this doesnt happen to other families. I learned from this and I dont trust Marriot or expedia with my future family vacations.

Very good

Staff was polite and helpful. Property is a little dated, but it was clean and beds were comfy.

Tremendo trato de los empleados y el desayuno exelente

Ok

El desayuno tiene que mejorar…. Y los huevos fríos . El café muy bueno

Location by far was the best thing about hotel. It had a shuttles to all Universal resorts with good am leaving times but I would have like more return times. It was only a 25 minute walk to City walk and universal islands of adventure if you did not want to be tied to shuttle times. Breakfast was good although not much variety on hot items scrambled eggs and sausage almost every am. Place was clean but dated a remodel would be nice in my opinion it was a bit dated. Furniture in rooms and breakfast area could be replaced and microwaves in room would be nice

Hola, las atenciones del personal muy buenas, la ubicación excelente para ir a los parques , el desayuno bueno pero poco variado.

The first room my family and I were given was not clean. I went to take a shower and looked up and the ceiling looked like it was gonna come down. I was given another room, which had a terrible odor. My family and I will not return to this property again.

The breakfast was good, with lots of choices. The attendant, Maria, kept everything well-stocked and clean. The shuttle to Universal made it easy to vacation without renting a car and paying for parking at the park.

En término generales bien

Staff was friendly, everything was clean, nice breakfast Hallways smelled heavily of cleaning products

Recommend this hotel and the price was perfect. We will be back at this price!

TV didn’t work. Other than that, it was nice. I really appreciated the shuttle to Universal Studios. It helped my wife and I a lot. Free breakfast is included is always a life saver before walking through the park for a long time.

The female and male manager were amazing ! Can’t wait to come back !!

They have a problem with the maintenance. The first room we got, the TV was not working and the air conditioning was not cooling properly. We received another room which seemed to be OK but then the light above the sink stop working.

Location They have a problem with the maintenance. The first room we got, the TV was not working and the air conditioning was not cooling properly. We received another room which seemed to be OK but then the light above the sink stop working.

it is defiantly not a 5 star hotel, but it was clean the beds were okay kind of lumpy. the front desk people were great. like i said if looking for a 5 star its not here i was looking for a cheap clean room with a hot breakfast and that it was.

Breakfast was good, Maria take amaizing care of the guest

Breakfast was good, Maria take amaizing care of the guest ? ? ☺️ Evething was clean, room comfortable, staff very friendly . Definitely I will return to this hotel.