Residence Inn Chicago Downtown/Loop

Excellent place highly recommend

Was disappointed with housekeeping. I had one day when I asked room didnt need to be cleaned. They never came back to clean on subsequent days.

The staff was amazing. The breakfast was phenomenal!

Exceptional

Breakfast was exceptional. Varied and refilled quickly. The elevators were quite slow.

Passable

The breakfast was wonderfully varied & stocked. Loved the to go cups for the ice coffee. It was appreciated. I understand it's an old building but those elevators were slow. There's also an interface issue between Booking.com and Marriott's systems so it created headaches for us when looking up a room at check-in.

Superb

Property is always perfectly maintained and great central location.

Exceptional

Staff seemed irritated whenever asked a question or simply by checking in. Called downstairs for cleaning staff to clean the room/change bed sheets/shower amenities while I was gone for almost the whole day and they never came until I called multiple times to see if they can come do what I asked

Very good

Excelente Hotel, Todo es justo como lo ves en fotos. Desayunos buenisimo, super completo. Super atentos en todo lo que necesites y ni hablar de la limpieza, EXCELENTE!

Loved my stay here! Great location and comfy living for an extended stay!

I was disappointed by both the condition of the room and the hotel’s handling of a billing issue. Upon arrival, I was required to provide a USD 250 deposit. I later checked the booking information but could not find any clear explanation that such a large deposit would be required. The amount itself was unexpectedly high and made for an unpleasant start to the stay. In addition, the room’s trash bin was already full of rubbish left by a previous guest when I checked in. I understand that mistakes can happen, so I chose not to complain about it at the time. What ultimately led me to leave this review was the hotel’s response after my stay. A charge of USD 13.37 was deducted from the deposit without any explanation. I contacted the hotel directly twice and also contacted them twice through Booking.com, requesting an explanation and a copy of the relevant charges. I received no response at all. The issue was eventually resolved only after I disputed the charge through my card provider, which refunded the amount. Even then, the hotel never explained the charge or responded to my enquiries. The amount involved was small. My concern is not the money itself, but the complete lack of transparency and communication. Taken together with the unexplained deposit deduction and the room not being properly checked before my arrival, the experience left me with the impression that guest concerns are not treated seriously once payment has been secured. I cannot recommend this property based on my experience.

Very good

It's a perfect hotel if you want to be in the downtown area

Loved it

Excellently pleasant stay!! We'll come back!

Great location, clean, and friendly staff. Many options for the complimentary breakfast and it was very good.