Club Quarters Hotel, Central Loop, Chicago

Excellent hotel in downtown Chicago. Cozy and very clean room. Will definitely stay here again. Friendly staff.

Great location and everything is walking distance.

Convient location, great service and a very good gym with reasonable prices in the loop.

The room was clean and comfortable but a little dated. Might be time for some modernization. Overall a very good experience.

Clean and comfy

Excellent location and clean hotel

There was no fridge and not even a oubli microwave so while we had leftovers we couldn’t eat the!

Superb

Great location - I had the Supreme room with Queen. Staff is very helpful and great value!

Friendly staffs. Helped with early check in checkout Old rooms. not clean.

Exceptional

I stayed at this hotel from June 5–8. The rooms are quite old and could benefit from renovation, which was disappointing given the price and expectations. When checking in, I specifically asked about the security deposit and was assured that it would be returned in full after my stay. However, only part of the deposit was refunded, with a portion remaining charged for unknown reasons. I have tried to contact the hotel on several occasions to request an explanation, but more than a week later I have still not received any response. The issue itself is less concerning than the complete lack of communication and customer service. Overall, the outdated rooms and poor handling of a simple customer inquiry left a negative impression.

Checking we were told to use a kiosk, check out told to use a kiosk. We had no interaction with a human being during a 4 day stay. Hotel/room were clean and location was awesome. Room was tiny and clearly part of a larger room that had been split in two. I think the word “fine” is really the best to describe my stay

Property and room clean and well maintained. Staff helpful but not solicitous.

Excellent staff. Good Location.

Excellent location in downtown Chicago, within walking distance from several CTA stations and many restaurants and bars. The Bean and the Riverwalk and the Navy Pier are also easy to reach on foot. The room was spacious, clean, and very comfortable. I especially loved the large bed and daily housekeeping. One feature I really like about CQ hotels in general is that the rooms tend to be larger than many other city-center hotels, and this property was no exception. Another great touch was the free filtered water stations on each floor, along with reusable bottles available for guests. There is also a great restaurant Elephant&Castle directly connected to the hotel, which make it easy to grab a bite or a drink without even going outside - the weather on one of the days of my stay was awful and I was glad I didn't have to step into the rain even for a second). The soundproofing could definitely be better - you can hear noise from the hallway and neighboring rooms like it's right next to you. I also experienced issues with noisy neighbors late at night - they were partying and playing loud music. While the front desk was polite and eventually helped resolve the situation, it required multiple requests before the noise stopped (and the hotel phone in the room didn't work, so I had to go downstairs every time). My biggest disappointment came after checkout, though. The security deposit was eventually returned, but communication regarding the refund process was very slow. It took 5 days of emails (to every possible email address I could find) and follow-ups before I received a response and the information I needed (only after I contacted the Booking support and they reached out to the hotel). While this did not affect the quality of the stay itself, it left a negative impression of the hotel's post-stay customer service.

Exceptional

They also provide many free convenience items that other hotels often charge for or don’t offer at all, including toothbrushes, toothpaste, razors, shaving cream, shower caps, and combs. While the building itself is a bit older, everything inside is well maintained and clean. The combination of a prime downtown location, reasonable rates, and thoughtful guest amenities makes this hotel an excellent value. I would definitely stay here again.

Not a Four Star hotel. Good location but service and cleaning sub-par. Almond shells on bathroom floor and blood on a towel. Beds weren't comfortable. Room had a droning noise. Save your money and choose another hotel.

Good location