Suburban Studios South Bend Notre Dame Area

Claimed not to have my reservation, despite showing them the email confirmation I had received three days prior. Would not give me a room. Probably a blessing in disguise. While I was dealing with front desk attendant, one guest came in and canceled her stay because her room was dirty when she arrived, and another guest indicated that he had no toilet paper or towels in the room he had just checked into. Total dump.

No smoke detector, no hot water, no soap, plugs didn’t work properly. Blinds barely closed. The room was “clean” as it seemed like it was just finished being half remodeled.

The room Not clean no tv

Did not exist Took my money and wasn’t even open

Absolute dump. We were hesitant about even leaving our cars parked in the parking lot. The pictures of the property online look like AI generated versions of the sad reality of real life. We ended up booking a different hotel down the street. If you get fooled and book a room here, they will keep your money and not offer any kind of refund when you show up in person to see this scam of a property.

When I got there it was no longer an OYO motel, and I had to pay twice. I want my $152 back that I paid OYO. Please email me at [email protected] or call me at 303-981-4891 to confirm you are giving me that refund. Thank you. Nicholas Muller

The hotel has changed names it is no longer OYO its Suburban studios. I wasnt informed of this change til I attempted to check in. They had no reservation for me and my family.

How can you like or not like something if you don't stay there an they still take ur money

Not a thing, my reservation was cancelled with no notice an my card was charged for it. I want a refund How can you like or not like something if you don't stay there an they still take ur money

They canceled my stay within 48 hours of the reservation, leaving me high and dry for a place to stay. They did not offer help in finding another place to stay. I have contacted them several times, but still have not received my money back. Booking contacted them, but it didn’t help, and they did not reimburse me either.

This hotel was the worst hotel experience I’ve ever had. Bloodstains on the wall. Multiple homeless living in corridors. Obvious bedbugs. Many stains. We did not stay after checking in. It was that bad

Bed comfort was unsatisfactory. There was decent food restaurants nearby

I tried calling them and no one answered. Never got a room and their customer service did not care when I called the main customer line.

I had to find other place to stay. Why was I not notifieS? Ron Jenkins

Nothing Dead bugs on floor añd and on window sill, couldn't watch tv no signal, bed uncomfortable bathroom light not working

Dead bugs on floor añd and on window sill, couldn't watch tv no signal, bed uncomfortable bathroom light not working

Good

No rooms available and no notice of property under construction

It is homeless shelter.i didn't stay.need my money back.poor customer service. Give my money back

The only good thing about this hotel is the location When we got to the room the room smelled like dog the rooms did not look like the pictures that they posted online the TV did not work and it was so much damage to the room it wasn't even livable to live in or stay the night so we did not stay there we checked out right away I'm asking for a full refund back and the showers were very filthy the toilet was very filthy the sinks were filthy and the doors and the curtains were hanging up by tape. Just please give me my money back