Sonesta Simply Suites Chicago O'Hare Airport

We stayed here the night before our flight and parking was $10 per night when we stayed, $17 per night while we were gone.

Pretty quick check in and out for a quick overnight layover at ORD. The lack of a working coffee maker in the lobby was a disappointment for our very early morning departure.

Older hotel, but relatively clean and very quiet. The refrigerator in my room was rattling and the staff very graciously moved me to a different room. Convenient on-demand airport shuttle. Helpful, friendly staff.

Room service shall attend cleaning the room daily. We were expecting that it will be done without asking as we have not posted the DND tag on the door.

Strange smell. The kitchen area was dirty

Con's...filthy...popcorn and other assorted debris in the hallways. Not cleaned for the duration of my stay. Room wasn't clean. Had to exchange towels at reception. Nothing like the reviews online. Just the opposite. Do not recommend.

Very dirty finger prints. Everything else was clean and ready for use. Microwave was broken but replaced on day 3 of our stay. 10 for Quiet! Never heard another guest ! Hall carpet was often dirty and garbage recepticals in hall often full. But were quickly emptied. Nothing was offensive but it was not a 10 rating. Thank you.

I didn’t like it. I lefts the first night because of how dirty it was. I will never use Expedia again. Their rooms smell like smoke. You guys took my money and never gave me a refund. And didn’t fight for me. This is the last time I buy anything from Expedia. Very very disappointed on how I got treaded.

The property was very dirty in the room smelled of mold and mildew, the sweets. The cabinets were broken. The sinks were stained. I will say, though that the bathroom was nice. The mattresses were not comfortable, and neither were the pillows and one of our rooms had to be moved two times due to lack of cleanliness and a very foul smell

I didn't stayed at the hotel they cancelled my reservation

The staff, the staff, the staff..... Without this crew orchestrated by GM Karen, this place would of lost a lot of business due to the events of the past week... including working with me to resolve my issues, which may have been frowned upon by upper management. Regardless... This an an ohare airport extended stay hotel. Treat it and your guests as it is one. I can go stay anywhere for 800 a week... But I'm happy here for as long as I need to be here.... Fix the coffee machine... For the employees mainly... I brew my own everyday... Dunkin donuts... It's my thing.. however not everyone has the time or the luxury to do so, especially the employees... God for bid we take care of those who take care of us... Reward these people they deserve it... I have no complaints...

The room was very dated & needs updating. There was only 1 face towel & 1 bath towel in the bathroom. The TV remote felt sticky Good points: Parking was available & easy. Elevators worked. Air conditioner worked well. Pillows were comfortable. Room was quiet & I didn't hear outside noises

What made the experience frustrating was that after arriving at the hotel, I had to wait approximately 2.5 hours for my room to be cleaned and made available. The lobby was extremely crowded, with very limited seating, and my son and I ended up sitting on the floor while waiting. Since the hotel accepted my reservation through Expedia, I expected that a room would be available within a reasonable timeframe. After a long day of travel and an unexpected flight cancellation, the extended wait and lack of accommodations in the lobby made an already stressful situation much worse.

Staff was friendly and understanding. Had a maintenance and cleaning issue with first room and I was moved immediately upon notifying the staff. I do wish cooking supplies were larger. I did appreciate the kitchen and proximity to airport.

It was convenient to the airport. That was my purpose for using it.

The room was clean enough, bed was very very comfortable! And location was great!

This hotel was not that. There was hair on the floor, the television was broken, the carpets were dingy as were the walls. The owners of this property are clearly running it into the ground. The shower faucet was broken, the toilet seat was loose, the towels were subpar, the tub needs to be scrubbed. This place has clearly been franchised out to an owner or owner group that is running the property into the ground. I guess I should add Sonesta to my must avoid list.

I was turned away and told that they couldn't find my reservation. I had to sleep at the airport. I waited two hours from them to clean a room and then they turned me away. They blamed it on hotels.com

Everything was absolutely awesome for me...... Unfortunately, for many others their check in may lasted upwards of 8 hours... An ugly, painful 8 hours... I witnessed it with my own eyes... Many others as well... The poor staff didn't deserve that nor did other guests with rooms. You know a bed, food, shower, toilet.... All that fun stuff especially, after you've been charged for it and are stuck in this pickle that greedy ass owners want to save a buck... Kudos to Karen for getting it resolved quickly... And her staff... Reward them.... Maybe reward all the guests that experienced it..... Shame on you...

My flight was cancelled and I booked a room through Expedia only to show up and have to wait 3 hours because my room wasn’t ready. Didn’t get into a room until 2am and the price wasn’t cheap. I don’t know why they would continue to take reservations if they couldn’t accommodate. I was not the only one waiting, there were about 15 others. The only positive was the free airport shuttle and the gentleman at the front desk was great . They also charged me $28.00 for a toothbrush and toothpaste and a bottle of water. Horrible experience do not go here .