Best Western Plus O'Hare International South Hotel

The hotel itself is fine, but there is a false claim that there is a 24-hour shuttle to the airport but there are only certain hours that it operates. I was forced to pay $30 for an Uber ride. ( There went the savings I expected by using Expedia). According to the receptionist they are very aware of this issue but have done nothing to correct the information on the webpage. I also feel that after 58 reviews that mention the lack of an actual 24-hour shuttle, Expedia should hold them to account snd require truthful postings.

I breakfast was not the best

Not the best in a BESTwestern

Everything was great

Love a hotel airport shuttle

Customer service was exceptional! From...

Decently clean, included free breakfast and staff was very kind! The location isn’t too bad, the parking at the property is questionable. Due to it being a high traffic area and lots of people going in and out there’s not always somewhere to park. Some people parallel park beside the building but it is not very convenient. We did park there one night and someone back into our car the next morning. Staff handled everything well and would still stay again just something to keep in mind.

The smell of the room

Breakfast was decent. Same food types were repeated daily. Parking was inadequate. You have to struggle for space if you came back late in the night.

The breakfast is simple but satisfying. Coffee was ready at 5:00 Am when I caught my airport shuttle. Much appreciated! The room was clean, bed and pillows were comfortable. All staff was just lovely, kind and helpful. Shuttle was on time, driver had a sense of humor. (Bonus!) The location is pretty far from anything. It's 15 minutes by shuttle to the airport. It's a fair walk to a train station to get into the city. The surroundings include all possible fast food restaurants and an auto store. The little suburban area around the hotel is cute but nobody goes to a city to explore the suburbs.

Good location and while parking can be a bit cramped, the staff made up for it. Super clean well maintained rooms and a solid experience overall. Definetly would come back

Good

Airport shuttle driver was excellent, dropped my wife and I at OHare then came back to pick me up and bring ne back to hotel. Conversed and had a good trip

Very convenient location to the airport and shopping areas. Beds are comfortable and having the fridge and the microwave in the room is super convenient! Having the sink outside the bathroom enables us to do our routines more efficiently (we don't have to wait for the bathroom to brush our teeth or wash, etc). AC works well. Front desk was very helpful; the free breakfast is warm but pretty basic (tater tots, sausage, scrambled eggs and some fresh fruits everyday) and our room keeps getting missed in the day cleaning even after we requested our room to be cleaned to the cleaning staff. Parking lot can be full when coming back for the evening.

The room was fairly dirty, not the worst.I've ever seen but not good. The place in general was pretty run down. The pool was broke down. We were not told about that prior.

Fantastic location, good breakfast, helpful staff, free and punctual shuttle, great value for your money This is so minor but please invest in better pillows

Good

Bed was comfortable. Tv was decent. That's about all I liked. I didn't like the smell when u walked into the room.Smell was musty and dirty smelling it.was a nasty smell. There was hair on my sheets. Hinges of toilet seat were filthy, like it had never been wiped before. Door handles were filthy like nobody wiped them off before. Build up on door handles and light switches.

We chose this location because it is close to O'Hare airport and has a shuttle service. I emailed the hotel when I booked, and other emails, inquiring about the shuttle and if we could leave our car at the hotel while on our trip. Never got a response. When we checked in, found out the shuttle only starts at 0500am, not a 24 hour shuttle as offered by other hotels, and it was already full. We needed an earlier shuttle due to our flight time. If they had responded to the emails I had sent, we would have known about shuttle times and would have booked elsewhere.

Pleasant