DoubleTree by Hilton Chicago Schaumburg

Poor check in. We reserved 2 queen beds and was told they didn’t have that. Only had a king. We had 4 people. They found a room, gave us keys that didn’t work, was given new keys. They worked only to find the room had one bed. Came back down, was told again they didn’t have 2 queen room. Then they ‘’found’’ another room. This one was correct.

My room was not ready until 9:00 pm. I didn’t appreciate not being able to check in at 6:00 pm. The breakfast was overpriced. You get the same buffet food at other hotels for free. The wood floors in the bedroom were sticky.

Had a great one night stay.

I really enjoyed myself

A hotel was OK. Definitely not up to Doubletree standards. The pool looks like it’s been permanently closed, but was told that they are in the process of repairing it. It’s currently being used as a storage area. Other than that, the rooms were fine.

Friendly staff hotel is older but a good value

Good staff nice laid back hotel

Location. Fine. All else just horrible. First, the pool. Which was a strong must have traveling with young kids. Closed and looks like its been transformed to a storage unit. Refurbishment is a nice excuse for unadvertised closure. Elevators. Only one worked the entire time-we were there on the 3 and 4 floor. Sharing the hotel with flight crews and other travelers forced us to haul our luggage up the stairs. After waiting 20 minutes. The air conditioning unit in our room was LOUD and didn’t regulate temperature at all. Our door didn’t lock properly…

Outdated but clean and quiet

What made the situation worse was the attitude of the front desk staff. Rather than apologizing or trying to help resolve an issue that was entirely on the hotel’s side, they were defensive and dismissive. We were simply asking for the room we had reserved and been told would be available. Customer service is severely lacking here. The property itself also feels outdated and has a noticeable unpleasant odor throughout. Overall, this was a frustrating experience from start to finish. I would not recommend staying here. This hotel needs better management and a much stronger focus on customer service.

Area and staff

Horrible. Will never stay at ANY of their properties. Mold in shower, no shower gel/soap, toilet seat looked like it was shot up with a shotgun, tv didn’t work, elevators took forever to go up 5 floors, beds are concrete, pillows might have had 6 feathers in it. They should close this property.

It’s not a 4 star hotel. Maybe a 3.5 but it’s just a basic hotel. When I book a 4 star I expect more

First and foremost, the hotel system was down during my check-in, leading to a lengthy wait. The staff seemed overwhelmed and unprepared to handle the situation, offering little assistance or communication about what was happening. I expected a level of professionalism and support, but that was lacking throughout my visit. Once I finally got to my room, I discovered that the TV didn’t work. I reached out to the front desk for help, but my concerns were met with indifference. It felt like my issues were being brushed aside rather than addressed. Additionally, I faced trouble with my key card, which frequently failed to unlock my room. This added to my frustration, as I had to repeatedly trek back to the front desk for assistance. To make matters worse, the pool wasn’t operational during my stay. I had specifically chosen this hotel for its amenities, so finding the pool closed was a disappointing surprise. Overall, the combination of a non-functional hotel system, unhelpful staff, and broken amenities made for a very poor experience. I left feeling frustrated and dissatisfied, and I certainly won’t be returning to [Hotel Name] in the future.

clean room

Parking was easy, Check-in was easy, staff was friendly. Room was clean. Overnight stay very comfortable.

Maintenance staff was helpful in fixing the multiple issues we had in our rooms prior to our check-in. Those issues were already noted by management but we're fixed for our stay. The women at the front desk was not only rude but not knowledgeable on the questions or information we asked pertaining to the hotel.

Check In nightmare, once finally checked in late the room was dirty. Had to argue for compensation. I wouldn’t recommend seems like a very unorganized system or staff.

Rooms were not ready even in the evening, We checked in at 10PM instead of 3PM.

Place was filthy. There was a blood stain on the pull out couch. Stains everywhere, bathroom didn’t even lock. Place is awful. When asked for compensation for the blood on the bed which is a biohazard I was offered free breakfast. Pathetic.