HYATT house Chicago/Schaumburg

Nice

I recently stayed at the Hyatt House, and I wanted to share feedback about an issue during my stay. We requested an ice box/ice bucket so we could fill it with ice from the ice vending machine, and the front desk informed us that the hotel does not provide ice box/ ice bucket. This was surprising and disappointing, as this is a basic amenity that most hotels offer, and it impacted our experience. Thank You!

Hospitality is not great and very stinky. Not allocated room for long while checkin time is 3pm. Overall quite terrible experience. I won't recommend this place.

Your basically paying for the location if Schaumburg is where you plan to be... room are old and smell old, hallways as well. Staff was not very helpful with assistance I needed.

It was an okay stay. First floor restroom was very unclean (dirty towels, toilet paper, paper towels on floor) mentioned to staff which didn't seem too concerned. Lack of towels for swimming available, even after asking for more. Staff was nice, just seems to be struggling with basic maintenance there, like wallpaper coming off walls, bathroom door handle broken, generally just messy. Perhaps they were just low on staff and short on maintenance people and doing the best they can. Breakfast was good, room was nice.

I reserved a high floor room. They gave me a third floor. Entering tge room, the AC doesn't work, the faucet is dripping and the house phone doesn't work. We stayed in a smelly and humid room. We could not sleep. Hotel said it was the last room, so be it.

It was good for work

The place is a bit of a run down with wears and tears. Looked different from the Pic. May be the first and last time there.

I wish there was a shower in the pool area to rinse off instead of rinsing in the room before going down.

The room was unfortunately not as clean as advertised. The bathroom mirror was visibly smudged, as if it had been wiped with a dirty rag, and the body wash dispenser was empty upon arrival. The toilet clogged after the first use and overflowed, and instead of resolving the issue themselves, staff only brought us a plunger and expected us to handle it. We ended up having to purchase our own disinfectant spray and cleaning supplies to sanitize the area ourselves. In addition, the desk, side tables, TV, and drawers were covered in dust, making it clear they had not been properly wiped down in quite some time. One of the bedsheets had a yellow stain, which was very unpleasant to see, and the pull-out bed also had dirty sheets. Thankfully, we had brought our own pillows and blankets with us on the road, so we were able to use those instead, which made the situation a little more manageable. Overall, it did not feel like the room had been thoroughly cleaned or sanitized before our stay. The level of cleanliness and upkeep was very disappointing.

The room was horribly dirty. Including the bathroom and kitchen towels. The carpet was disgusting and their was hair all over. Kutchen sink was leaking. Ants on the floor where we were sitting for breakfast. Most of the tables were dirty at breakfast where we needed to sit and eat. Broken counter/toilet paper holder in the bathroom. No towels at the pool even when no one was there. No omelet station like widely advertised.

I enjoyed breakfast every morning But most of all i enjoyed the Employees, and how attentive the staff was to my needs. Every issue that I had they gave it immediate attention and were very professional and followed up in a timely manner. They were very accommodating to my needs and the changes associated with my travel and plans. Isabella was amazing, While the hotel had a hot water issue (boiler pump pert failed) it was not the fault of anyone, they worked efficiently to get it resolved, maintenance responded within 3 mins of me alerting them, he returned told me what the issue was, the front desk informed me they alerted the manager and he would call me when he got in at 9:30, he called me at 9;45, informed me of the plan to resolve the issue, when i returned they informed me they had a temporary fix, the manager personally called again to confirm all was well the next day, offered consolation, which was unnecessary, but the staff was absolutely amazing, and through all of the rude customers and guests they really maintained a high level of professionalism and decor. Carl Anthony I didn't like the way the staff was treated during my stay there. People should understand that things happen beyond our control and be considerate of the fact.

Seemed dated. No hot water in the morning in either shower or sink.

There was no hot water to take a shower I had to ask for towels for the pool they had like 6 total and they ran out of eggs before breakfast was over! I asked for tissue, toilet paper and clean towels

The location The shower was cold did not get hot. They had issues but never said anything about it during check in. Next morning I went to take a shower and it was cold. I called the front desk and she told me they were having issues

Cold showers, somewhat thin walls.

Everything was good except the water on none of the rooms we had got hot

Good variety with breakfast, clean rooms. Struggled with hot water early in the morning for showering.

Clean and spacious room Breakfast options limited

The staff excellent. But the breakfast was so basic, except the omelette bar. Our room was not very clean, the beds were small, and the hotel has a weird smell. The whole place needs a facelift/updates