DoubleTree by Hilton San Jose

Liked the convenience off the 101 and the balcony. Rooms are a little old but we'll kept

I don't eat breakfast

Ok

The staff is very friendly and helpful. The chicken sandwich and salad were delicious. This was the first time I stayed at an airport hotel and did not hear planes fly over. My suggestion would be to update the rooms. Old, stained carpet was not appealing. The housekeepers would benefit from more training and/or supervision. Little things like dusting bathroom vents and corners were neglected.

The staff was amazing and very helpful. I came and ask for a little early check in, and it was granted. I really appreciated that. Thank you so much... The room at least needs to have a couple of bottles of water waiting and or a small fridge. out of that the place was very well taking care of.

Very poor

At first look, a beautiful property, nice lobby , multiple restaurants and a gift shop. But it was a different story past the elevator. We stayed on the 4th floor, it was very outdated and seemed like a completely different hotel.

The staff at the hotel was good. I had issues with my room and they helped me with changing rooms which made my stay pleasant. That being said, the hotel is not very clean. One entire corridor smelled like sewage. I went to use the bathroom in the lobby this morning and their was no soap at any of the dispensers and the restroom had not been cleaned yet. Also, there was blood on the bathroom floor carpet in my room. Hotel need to update desperately!

Needs updates

My room did not get cleaned out during my stay

It was a great place to stay and so close to the airport. The staff was so helpful and nice! The room was clean and comfortable.

Good

There was a pair of men’s underwear found on the floor of our room when we had just checked in. There was cockroaches by the elevators also. Staff was friendly but place is not very clean

Great staff

nice place near the airport

We stayed

Location near airport One of its restaurants is closed. The other is overpriced

I have stayed here over the years My room was fine but generally the property is declining due to wear and tear Lobby and corridor rugs are worn out and stained. Spencer’s Steak House is closed. Dinner dining is now at the lobby bar. Breakfast way over priced at $35 and parking also .

Good

Strangely old rooms...