Sonesta ES Suites San Antonio Northwest - Medical Center

Beds are soft but you get for what you pay for.... Kids running around til 2am, room was hot, staff didn't allow people to check in til 4pm so that caused the lobby to get crowded

There are those terrible small roaches.

First encounter, front desk lady overcharged me. Room was already paid through expedia and she charged me 2 days, when I asked about why I was being charged she says room had not been paid, then realizes it had, she cancels it and then tries charging my card the $100 my account ends up being flagged as fraud and I am I a unable to use my card our entire stay while in SA. Upon entering the room, looked nice. After unloading, we noticed small roaches all around the sink/coffee area. Later we saw them in the living area behind the chair. We used the microwave later in the evening where again...larger roaches were in there. Roaches crawling across the bedroom ceiling. My granddaughter walked around and later we noticed her feet were black! We went to the tub to wash her feet and for some reason absolutely NO cold water came from the faucet. The water was scorching hot! I took a shower later in the evening without feeling any cold water coming out that way either. We had to let the water set there a good 30 minutes for the little ones to be able to bathe. Carpets feel super sticky when walking barefoot. There was a note pool was getting cleaned when we arrived Wednesday at check in and was told it would be open Thursday and it was not...it was closed all day Thursday as well. Husband enjoyed breakfast. (It wont allow to to post video of roaches on ceiling)

I've stayed here for a few years when I visit my brother who lives a stone's throw from the hotel. My room didn't have a working tv, so they gave me another room. The 2nd room the door would not open and they couldn't open it. The third room the thermostadt would not lower, so someone had to be sent to fix it, he was very nice. I'm not a fussy guest but the staff was literally annoyed with me. When I got home my credit card had been used in Turkey fraudulently. I can't say it was the hotel but I barely used it anywhere else. I will probably stay elsewhere the next time I visit my brother in San Antonio.

The room was spacious, clean, comfortable and well equipped. The hotel was in good condition and easy to find, as well as well located and connected to San Antonio. Finally, the staff were lovely and the breakfast was good - the allergen information was particularly useful. Nothing of note.

It had everything especially a basketball goal

No hot water. Kitchenette was

Peaceful, clean, and affordable Shower did not work well. Very little pressure and inconsistent water flow.

Inside the room was spacious and kitchenette and beds appeared clean. I could not enter the first room assigned, reassigned a room. which door worked on first try. Signs of significant aging on bathroom door, I stepped on a piece of glass shard in bathroom. Pool was not available.

Good size of bed and love the kitchen part. Unfortunately there was 1 roach in the entrance inside our room but we did killed it. There was also a musty smell in the room which I think its just the building overall is old and an old leak on top of the ceiling may have contributed the smell. Probably recommend to start updating the tv. Very outdated. Water is also very hard.

The pool was not available and staff did not notify me of this at check in or on the website.

Exceptional

Superb

NA NA

Passable

Very good

Exceptional

I like the convenience of the location. It was very close to several restaurants and grocery stores. The bed was very comfortable. The breakfast was good and appreciative. I thought the front desk staff could have been a little more friendly when I checked in. I was also just made to learn that although I had requested and I know it was just a request for a ground floor room with the pups, they put me on the top and far from the elevator.

The location There were small cockroaches in the room and we were moved to another room right away. The night clerk was very nice and told me to speak with the manager in the morning. Following day I spoke with day morning clerk to tell the manager my situation and she just said "oh that's ok. It's good" and never called.the manager to come. Second room also.had cockroaches and took pics. I told.the clerk when I checked out. He just apologized

Exceptional