Hyatt Place Richmond/Arboretum

Nice property

It was a great staff for us. The breakfast was ok. Since paying for breakfast it wasn't the value for it. But everything else was great!

Pleasant

The staff was extremely helpful and friendly. There is a small bar where we had a drink and watched the play offs. Quiet and safe neighborhood and right off of I95

Location was good. Staff was polite and helpful. Breakfast not many options. Also the beds weren’t that clean. Bed sheets were old.

Quiet , comfortable and close to good eateries.

I wish the breakfast hours were a little extended, but it was a decent meal. I think more thought goes into the presentation of the food items, than the food itself (could have been better, for sure.. but, it is complimentary!) The staff were very friendly and so were other guests! We had requested a crib in our room before we left for some errands and when we returned, a staff member had put the crib together in our room AND put his little fluffy bear in the crib so when we arrived, my kids were very excited over the cuteness! Our room was 99% clean! Some things get missed, I understand, but by the bathroom sink on the floor, there was a lipgloss cap, bobby-pin, and a chunk of fake lashes… Everything else, was fantastic!!!

Clean room, helpful staff

Bad

All over everything was awesome!!

Very good

The staff were extremely helpful and kind.

Everything cleaners the staff was professional

Location ~ staff ~ cleanliness

All was great except the night desk man. He was rude, sarcastic, and wanted to argue about a shower chair. Instead of offering to help with my request, he just made excuses. Of course this was not the way an attendant should treat a guest. There are many other hotel choices and I will definitely consider others because of his sarcasm and rudeness.

Convenience It was dirty and dusty. Staff was unhelpful. Guests were loud, unruly and made a mess of common areas.

Enjoyed the spacious suite. Room was clean. Location was nice and convenient. Staff was courteous. Did not appreciate the unexpected add on parking fee at check in.

Hotel was great, staff was very helpful and nice. Room was very spacious and very comfortable. Breakfast was very good and had a lot of options.

Exceptional

Very helpful, friendly staff. Clean, spacious rooms. I definitely recommend tobothers.