Renaissance Reno Downtown Hotel & Spa

Property was nice First of all when it’s windy, the umbrellas need to be put away by the pool. One umbrella pole fell on my head while trying to lounge. I still have a bump. Second of all, security approached me at my hotel room door in an unprofessional manner. He didn’t identify himself at all and he made me feel unsafe as he was yelling that I would have to leave the property if I play music on a Saturday at 5 or 6 PM. He was so rude. I would never stay here again. Also, fan in bathroom did not work or there was none.

Clean and good sized rooms. Bed / pillows comfortable and room has all the amenities to be expected. Pocket door to bathroom that doesn’t really shut nor block out light. Air conditioner is noisy and parking is pricey ($20+ a night), although convenient. Located right on the river with easy access to the river walk.

Great staff, clean hotel, and great staff at the hotel restaurant. I definitely recommend.

Friendly staff . Rooms are clean

we had a mixup once we got to our room, we drove three hours and we’re supposed to have a corner King suite it was my husband‘s birthday, and when we got there, they put us in a two room king and when I told them this is the wrong room and I told him I could show them my proof on Expedia. They said there was nothing they could do but give me free breakfast. They did offer free breakfast, which was helpful but this was very disappointing. Seeing it was my husband‘s birthday and I paid extra for the corner suite with the big bathtub and we drove three hours and that’s not what I got and all the rooms are sold out, and there was nothing that they can do but overall the day was OK very convenient location. And the river is beautiful.

Quiet and comfortable

Location The room was dirty, and the bathroom was full of hairs. The sink was clogged. I purchased a charcuterie meal for $20 and the crackers were old and fluffy.

Clean and friendly staff

Will stay here more often!!!

BAD: Hair on bathroom sink counter. Dirty smeary glasses in bathroom we did not even want to use. Please do better for other guests bathroom cleanliness.

We loved this property, it’s one of our new favorites. Nicki and the crew at the restaurant were especially accommodating and gracious. We will be back. Try one of the suites on the ninth floor, totally worth the money.

Good hotel, $20 to self park? And not a great experience in the restaurant!

Exceptional

Room was clean had everything we needed except for when there’s a coffee pot you would think they would leave you some water? There’s lots of places to sit. The restaurant looked good although we didn’t eat there but we did go to the coffee shop great location, and great parking.

Quiet, clean room. Breakfast was excellent.

Very good

Very good

Room felt old, lights did not work; door frame and door did not hinge correctly, so it didn’t close properly until pushed hard to shut; shower was not powerful; our window was frosted and didn’t allow us to see out; we could hear people talking easily through the hallway, and doors opening and shutting; hotel was extremely overpriced for a less than adequate stay

Superb

Exceptional