Embassy Suites by Hilton Dallas DFW Airport North

nice place, very good service, free break fast happy hours etc highly recommended

Room and breakfast, Everything else was bad, handicap parking, elevators broke, handicap doors broken also.

Parking was also limited. While the mobile scan-and-pay system is a good idea, the hotel should place QR codes inside the lobby. Many guests missed the outside signs, assuming parking was included or handled at the front desk. I would stay here again, but only if the elevators and doors are fully repaired.

The revolving front door and two of the elevators weren’t operable. The ice machine on our floor was not working either. This made coming and going more challenging than necessary. The room was excellent. It was clean, spacious and very comfortable. The morning breakfast was inconsistent. The first morning, part of the buffet was difficult to access because the foldable walls were extended early. There was also a scramble when they started to shut down the breakfast a few minutes early. The food itself was good and plentiful. The manager’s reception was nice. The bartenders were friendly and efficient. The snacks were limited but didn’t run out. The overall experience was good. These few access points and amenities being addressed would have made it great. A last point, I wish the hotel would have been more forthcoming about the parking charge. I don’t mind paying for parking but was surprised to be chador a self parking surface lot.

The room was very clean and comfortable, the staff was very friendly and helpful, the breakfast was fantastic (I had a custom made omelet), and the restaurant and bar staff were friendly and attentive as well. Overall wonderful experience and I would highly recommend this place.

Bad

Superb

I liked the room, buffet breakfast, and the shuttle service most.

Breakfast and the bar reminded me of why I always choose embassy suites!

Good

An update to the furnishings in the room is needed. Even the public areas are showing their age. This used to be the nicest hotel in the area and Embassy has turned its head on updating the property. Unfortunate because a little focus on keeping it up to date would bring it back to what it used to be. Breakfast service was the highlight of the week's stay.

Hotel is very dated and house keeping was not great. Hotel needs a remodel. Would not stay again

Close to airport, . Free breakfast N/A

Our in room safe was not working but they did fix it, Front staff was not very polite at check in.

This is the first time I have had a bad experience at an Embassy Suites hotel, and it was very frustrating. I hope management addresses these issues to improve the experience for future guests.

The presidential suite is not very presidential. It’s dated, Hot, stains, poor wall repairs, light switches don’t work.

Good

the breakfast is usually top notch at an Embassy suites, the one at this location was very well presented and made for a lovely breakfast environment. The managers reception food offerings were not as substantial or varied compared to other embassy suites we have stayed at.

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It was raining and the dining room was leaking. There was a moldy smell in the room.