MainStay Suites Texas Medical Center/Reliant Park

Every time I call to set up a reservation from desk is always very helpful. The main reason I stay is to be close to the medical center for my doctor's appointments. The shuttle driver is awesome and very accommodating. Every time I check in it feels like i am at home with the rooms that provide a kitchen prep and cook , my own food.

The staff was very friendly ! Rooms were clean and check in and out was a breeze! Parking was plentiful and the location is perfect ! Will be back soon

Spacious room. Clean place

The room was cleanish. The tub had a permanent liner sticking on w some debris under the edges. Bad caulking job on tub and elsewhere . 2-3 fully cracked tiles in bathroom. In a not real nice part of town but they have a gate and security. No breakfast. The pool was closed. I reserved 2 queens, I arrived and they did not have 2queens available. The staff was helpful and nice. I believe some ppl have been going there for years and it is cost effective short term housing. I would stay if I had to. Honestly when I walked in, a lady with an abdominal binder and unbuttoned shirt was coming in showing her abdomen and binder— making it seem really ghetto. I couldn’t wait to come home. Nice frig n kitchenette set up.

I killed 2 roaches and a spider. We had to beg for towels, the only way you could get more towels was to turn the other ones in. The building smelled old and stale. Other than that it was in a convenient location to get to the Medical Center.

My family and I loved our stay! Staff and everyone were nice and respectful we will book again our next stay!

When we checked in, we were not informed of a Security deposit requirement was just deducted from my account. The was too firm and uncomfortable, I couldn't sleep, had to sleep on the couch. The TV remote had no cover for the battery and it didn't work very well, we gave the front desk and informed them the problem and when we came back from our appointments the other clerk said there was nothing there and no note was left about it. Told us to check if they had taken it up to our room and if not to call and let them know. Well, no remote and dead phone is all we had, had to unplug the TV to shut it off. Even if we complain, this world is full of uncaring people and take no pride in themselves and their job. All they want is the money.

I booked 2 queen suites that were supposed to have a kitchen and neither one of the rooms had one so my coworkers that stayed in the room weren’t pleased

Nothing I stayed at this hotel Booking number 6504945553, last night April 24, 2025 on 3rd floor and unfortunately had a very disappointing experience. The property looks nothing like the photos shown online, which was misleading from the start. The room itself felt poorly maintained, and the restroom was especially concerning the tub had visible mildew and rust, making it feel unclean and uncomfortable to use. To make matters worse, there were bugs in the room, which is completely unacceptable for any hotel stay. Overall, the lack of cleanliness and the difference between the advertised images and reality made this a very unpleasant visit. I would not recommend staying here unless significant improvements are made. Therefore, I am asking for a full refund.

Everything about this place wonderful!!!! I would highly recommend a visit here.

the hot water was down and they should do the maintanance without interupting guest life.

The design of the room and kitchen Some homeless are walking around

The staff is amazing! Everyone we encountered was kind and extremely helpful! Their staff is THE BEAT!

Decline to give stmt

Near our destination

The facility was under construction and that was not told to us.

The staff was polite. The best part was the shuttle van service and driver.

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The staff was wonderful but we did have to buy roach spray I think they have a problem because it's long stay.

Excellent stay, friendly staff, clean rooms