Hilton Americas-Houston

Wonderful place to stay

Overpriced for a standard hotel room. Rates reflected on FIFA World Cup in town I would guess. Extra hundred dollar charge with no explanation.

5 star service top to bottom every time we stay Best in Houston great for catching games short walking distance from the parks

There is only valet and no way to park your own car. that was our only complaint

Super clean and everyone was very nice.

The hotel is awesome, lobby is very nice, restaurant, bar, Starbucks … all are available on the property. Honestly there may have been more but I didn’t look around much. The from was great, very clean. The staff at the front desk was very helpful. Also, the astros stadium is only a few minutes to walk to. This hotel is neighboring the rockets stadium which is pretty cool during NBA season.

Excellent.

Great hotel

Great location to catch a game

Clean, friendly and nice pool area

Great Hotel and location!

Good location

Excellent

We came for the World Cup game on Sunday and we loved the location. Unfortunately we experienced some construction noise outside in the morning but thats not the reason for the 3 star review. We had breakfast Monday morning June 15th and the reason is I am writing the review for your training mostly since I am a hotel manager myself. Your breakfast staff needs a lot of training starting from the host to the server and especially the most miserable older Mexican omelette station person. We approached her and she did not even bother to acknowledge us. Instead a friendly hello or good morning she was more concerned about the cleanliness of her ingredients station. We stood there at least 1 minute while she kept on cleaning then she surprisingly continued in a very rude manner to take our order and mentioned cannot read the sign it’s written there to chose your ingredients and then bring them to me… omelets will be ready in 4 minutes come and pick up. Wow we were almost afraid of going back to such a hostile person who sadly in the end ruined the overall experience. Bell staff and front Desk were very friendly and so was the service suppport person who was the only one who really understands what service means. Hopefully you will have a chance to correct that type of service behavior to improve your service in the restaurant overall.

Location to convention center For the price of the room I was dissatisfied with the quality of the sheets, coffee area (old creamer, low quality machine)

The staff is always helpful and very nice. Rooms are clean!

Exceptional

Walkable to convention center

Exceptional

Every thing was the best we couldn’t have been happier