Hampton Inn & Suites Houston Medical Center NRG Park

AC worked well and breakfast was good.

Have to pay to park at the hotel even thought I’m staying there!!

Evrything great, expect for the cleaness of the room. We found a cockroach in the shower Evrything great, expect for the cleaness of the room. We found a cockroach in the shower

I slept comfortably, however... I asked for a handicapped accessible bathtub but my requirements were not met. Let's just say thai my idea of an accessible bath tub greatly differ from Hampton linn's interpretation! That parking seriously lakes ADA parking spaces.

Very good

Breakfast was good. Room wasn’t cleaned between my two night stay.

Exceptional

Nice location, amenities and room size

The hotel itself and the rooms are dated but a good value for the price.

Great price!

The lower staff were great The general manager, Nick, was never available to address any concerns

One of my coworkers left her room in the morning with the bathroom sink completely fine. While we were away, housekeeping found the sink broken. Instead of investigating what happened, management immediately decided it was our co-worker's fault, charged her $350, police wad called, and had her removed from the hotel. What bothered me wasn’t even the money. It was the attitude. The manager never provided any evidence, never considered other possibilities, and treated the situation as if the guest was automatically guilty. The police themselves said it was a civil matter and did not determine who caused the damage. Yet the hotel still chose to force a guest out based solely on an assumption. Very disappointing experience and not what I would expect from a Hilton property.

Very nice

Not expecting having to pay for parking given the location. Staff was great. A/c unit was super loud so I struggled with sleep.

We checked into this hotel at 11 PM, and by midnight, the AC was blowing hot air. The room temperature skyrocketed to a suffocating 86°F. When we called the front desk, we were told no other rooms were available. By 3 AM, the heat was so unbearable and unsafe for our child that we called again just begging for a fan. A front desk staff member actually came to the room, looked at the thermostat, and verified how hot it was. She then admitted they did have an empty room next door from a no-show guest. However, after making us wait 15 minutes, she refused to move us solely because we booked through a third party (Hotels.com). Left with no air circulation and fearing a heat stroke for our child, we were forced to pack our bags in the middle of the night and sleep in our car. When Hotels.com tried to call the hotel to resolve it, the staff put the agent on hold indefinitely. To make matters worse, management only offered a insulting 50% discount for making a family sleep in their vehicle. This place has zero regard for basic hospitality, customer service, or safety. Avoid at all costs!

No complaints to share. Staff was very courteous and respectful. Breakfast was as you would expect for continental. Room was clean and price was appropriate. Shuttle to MD Anderson was punctual and efficient. Would stay at this property again if another visit is needed.

Clean and good breakfast

We weren't real pleased with the slow responses to our calls for shuttle pick-ups, one day it took two phone calls and 30 minutes for the shuttle to come. As cancer patients, we are very tired after our appointments and waiting so long outside in the heat is hard. This was the 3rd Hampton Inn we stayed at over the past month, and our least favorite.

Everything Nothing

Bed was kind of too firm. Lots of good pillows. Breakfast was good. Overall very good