Extended Stay America Suites Houston Med Ctr Braeswood Bl

It’s right by the medical district. There is a train station about 3-4 min away. Breakfast is only coffee, hot water, oatmeal, packaged muffins and cereal bars. We felt the neighborhood was safe. The room was spacious. Plenty of parking available. You have to request the pots and pans at the front desk. It’s close to Rice as well. There was a stain on the sheets. Otherwise it was a good stay.

The pull out bed from the couch had multiple dead cockroaches on it. Staff didn't have any replacement mattresses nor cots to use. For some other reason, they didn't have even a vacuum to use to clean things up visually. Light fixtures didn't have covers and often took up to a minute to turn on

It was a good stay for the price. The staff was nice, and the room was decent. However, it felt like it could have been swept better. There was also mold in the shower ceiling. I was too tired to say anything and was leaving the next day. However, this is definitely an issue that needs to be taken care of. Given that there is no ventilation in the bathroom, mold will most likely happen more often than not. So, please have your staff clean the shower ceilings with mold-removing cleaner and bleach. Other than that, it was a good stay and convenient for my needs.

Worst stay I’ve ever had. Room smelled horrible. The toilet and tv were broken. Room wasn’t fully cleaned. The front desk was no help and had no choice but to accept the room that smelled like a raccoon had died in there.

Nice property very convenient, but there was mold in the bathroom

Bad

Superb

The staff is great. Property management needs to refurbish this established. All furnishings are worn. Curtains are see thru. It's definitely budget but it ain't ballin on a budget. The budget needs to be reevaluate to allow some refurbishment.

The location I reserved a king suite, we got two beds. What is the point of a reservation when it doesn’t reserve the room. I also got option to pay at the hotel, but was charged way before because they thought i was part of some function that was happening, never asked me why i reserved which was for grandsons heart surgery. Also looked for full breakfast, didn’t get that. I had to ask for breakfast and it had to be handed to me because they had it hiding in the back of front desk. Then there was only cold water. The floor had not been mopped. At least we had a place to sleep.

Bad

Exceptional

No hot water

Great location to MD Anderson Breakfast

Exceptional

First off, the staff is wonderful, friendly and helpful. This is a budget motel and you get what you pay for. The rooms are clean. The furniture is very worn out. The curtains in our room were thread bare. You could see through them. The fridge constantly made noise. The bathroom is micro size. It is very difficult to even get in and out of the bathroom due to its small size. The carpet in common areas is dirty and worn. The pool itself is clean. The landscaping is non existent. They only have five chairs and one umbrella for use. Luckily, all the guests when we visited were very nice and we all shared the limited number of chairs so us older folks had places to sit. It has not been maintained well and and maintenance is very shoddy. This location definitely needs an update. It would definitely increase business. Hopefully, tbe owners will be willing to pour some money in and refurbish this establishinment. It filled a need for us as we needed a place to stay close to MD Anderson that didn't break the bank. Next time we will probably break the bank to stay at a place a little nicer. Now we know!

Did not like anything about it Complete remodel

The location. The bugs, the improperly working bathroom, the horrible lighting, the noise, and the fact you couldn’t access your room without having to go to the front desk to have them open the door that was supposed to open with a room key that didn’t work each time you wanted to enter entering your room or the building.

Very good

Location Dirty, rude staff, no running water

We had two rooms in the 3 days we were there. Both rooms were disgusting. The worst was room 341. The walls were dirty. We could not use the couch or chairs because they were so dirty. The bathtub leaked and got the floor soaked. The caulking job was terrible. The bathtub felt like you could fall through it. The air unit kicked on in the middle of the night and woke us up because it smelt like nasty burnt pee. They did not come clean our room when I asked that they do at the front desk. The only thing available for breakfast was coffee, hot water and a basket of cereal bars. Being a hockey family we have been in many hotels and I have never experienced such uncleanliness. The staff was friendly and apologized but gave the excuse that they are an extended stay and only clean their rooms every 14 days! What?? Not acceptable.