Comfort Suites DFW North/Grapevine

The place it’s ok if you are just sleeping there. They have many issues with keys and even though it’s a non-smoking hotel, people smoke right outside the front door. Elevators smell like someone was smoking pot inside. The breakfast are it’s small but good flow of food.

Location was very good.

Exceptional

Very good

Very good

Paid for a room for 5 people, it was not very clean and the pull out bed was covered in chips and had a dirty mattress. The staff had 1 blanket extra for the bed.

Booked this hotel because it was located within minutes of the DFW airport and they offered free airport shuttle service. It was priced a little higher than the other hotels, but I justified it was because the hotel was nicer. Paid for hotel prior to arrival, required because it was booked same day. After arriving and checking in, I noticed a letter on at the check-in desk that stated the complimentary airport shuttle hours had changed from 3:30am to 12pm to 4:00am to 11:00pm. It stated because seating is limited, they required you to make a reservation. Before leaving the counter, I told the lady that I needed to make a reservation for the following day for the airport shuttle. She proceeded to tell me that right now they don't have a shuttle service that their van has been down. Sorry but we can't help you. This of course was a huge issue because this was the main reason I stayed at this particular hotel was because they offered a complimentary airport shuttle. She wasn't able to help with an uber, refund or anything! At this point it was late and I just gave up trying to find another hotel, so I stayed. Once I was settled in and I got in bed I kept smelling something awful. I looked over the blanket, and I noticed there was several small circular stains similar to pee stains and stains closer to the top. They still had rings around them and smelled fresh. I was disgusted, needless to say I didn't get much sleep after that.

Overall this is a wonderful property for the price. Everything was clean, room was spacious, and the bed was comfortable. Staff was friendly and helpful. There is a waffle house pretty much in the parking lot. This is just a mile or so from bass pro shop. I highly recommend this hotel, especially if you missed your flight and need somewhere to get a good night's rest! Staying beside the stairs

The manager was efficient on a hard worker They ran out of blankets

Nice place.

Room was nice and clean. Pool needed a little work, missing tiles at the bottom of pool, water cloudy

Decent breakfast area but also walking distance from Waffle House. If I had to stay more than the 1 night I booked, I would have changed hotels.

Superb

Good

Exceptional

There was a dirty washcloth left on top of the shower curtain rod, the vent fan was filthy the tub stained and the tub faucet kept dripping even after being turned all the way off.

Wifi sucks

Very good

Sheets had stains and hairs on the sheets when we were checking the bed. Room never cleaned for the 4 nights that we were there. Breakfast was ok until this morning: No forks, no meat, only one juice option and no coffee. I normally stay at Comfort Inn for the spacious rooms but this one had small rooms. My second thought was that I should have booked the Hampton Inn next door instead.

Very clean room, great size for price. Quiet halls and great breakfast options. Professional and friendly staff. Would definitely stay here again.