Aloft by Marriott Richmond West Short Pump
About Aloft by Marriott Richmond West Short Pump
Aloft by Marriott Richmond West Short Pump has a fitness center, shared lounge, a restaurant and bar in Short Pump. With free WiFi, this 3-star hotel offers a 24-hour front desk and an ATM. The property has nightclub and a business center. Guests at the hotel can enjoy an American breakfast. Aloft by Marriott Richmond West Short Pump has a sun terrace. You can play pool at the accommodation. Greater Richmond Convention Center is 13 miles from Aloft by Marriott Richmond West Short Pump, while University Stadium is 12 miles from the property. Richmond International Airport is 21 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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Everything was perfect. The lobby is being renovated, so it was a little chaotic with check-in, but other than that all good prime location, good shops and food around
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Ac was not working. Not much help with late check in. Place was clean and close to everything.
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Shower was really nice and bed was comfortable.
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Good, clean room, friendly staff
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Superb
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Manager agreed to an early (check out but never placed notes on account. Hotel was EXTREMELY loud due to kids baseball tourney in area... hence the need for an early day before check out...
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Exceptional
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I'm a local and booked a room for a night for a little staycation. I chose this spot mainly because there was an indoor pool, was really disappointing when I was told after check in that the pool is closed.
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No real breakfast offered. Facilities great for young professionals. Not the best for families or older guests and bringing in luggage is a long trip involving elevators. Access with lots of l luggage long and relatively painful from parking garage.
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Good location and Hotel vibe.
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All good
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Superb
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Very good
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Grt experience
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Exceptional
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The access to the lobby from parking is a bit of a pain too.
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Superb
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The room was filthy. I checked out as soon as I check in. The staff said I couldn’t get my money back because I booked through a third party.
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Place was like a youth hostile. Terrible!
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It looked very nice, clean, and updated from the lobby. This hotel’s handling of our reservation was shocking—easily one of the most disappointing experiences I’ve ever had with any property. We booked in advance, called three hours before arrival, and still received zero communication that our reservation had been cancelled due to overbooking. We only discovered this after arriving with our bags, ready to check in. What made the situation even more demoralizing was the way it was handled. Instead of taking responsibility, the staff initially questioned whether we even had a reservation, which felt like an attempt to shift blame rather than address the issue. With a line forming behind us, the experience became not only frustrating but humiliating. There was no urgency, no ownership, and no effort to make things right. The front desk associate wasn’t rude, but she was completely unequipped to problem‑solve. She even asked me how I planned to resolve the hotel’s mistake—despite the fact that I had already paid $250 for a non‑refundable reservation. I had to remind her that I’m a guest, not an employee, and that finding a solution was her responsibility, not mine. We were excited for this stay, and instead we were left stranded, stressed, and disappointed. The lack of communication and accountability was unacceptable, and the customer service fell far below even basic expectations.
