Residence Inn Durham McPherson/Duke University Medical Cntr

The air conditioner was not working for the whole night and I find the bugs in the bed

Poorly designed rooms. Poor cleaning. Good breakfast. Good parking. Efficient staff -Daniasia was very helpful.

The rooms are spacious and the location is great in downtown Durham. Easy walk to Duke east. Several good restaurants and ice cream are just a block away. There's a charge for parking here. Breakfast was tasty. I would stay here again.

Room was very spacious, staff very friendly

Very clean and spacious room. Hotel staff that I had contact with were very hospitable and professional.

The only area that could use improvement is the breakfast. The selection was very basic, mostly eggs and pork options, with limited healthier choices available. The fruit also did not seem very fresh. I think revamping the breakfast menu with fresher ingredients and more healthy variety would make the stay even better. Despite that, I would still recommend this hotel because the customer service was outstanding.

Clean, spacious rooms with an extremely helpful staff! Highly recommended!!

Superb

I greatly enjoyed the service provided at the front desk by Tiffani. Both her and helped me resolve an issue without any negativity. When you can approach customer service with a mindset that every problem has a solution, only great things happen.

Very good

Great downtown location

Wi-Fi did not work and we were not told the procedure for paying for parking. Received a $20 ticket.

Rooms were spacious and spotless. Customer Service was phenomenal! Housekeeping were friendly and had no problems giving the extra items needed, including extra pillows.

We love this hotel. The staff is excellent and the rooms are well designed and comfortable. The breakfast is delicious.

Courteous staff, spotless rooms, comfortable bed and pillows.

Room was too hot. Staff did not convert couch to bed as promised; had to remind them

3 of 5 drawers off track & stuck. "Extras" solicited included bid to upgrade at a charge for parking, late checkout, early checkin. 1/4 roll of toilet paper in room for the 3-day stay (had to request rm servicing, towels, etc. if you wanted them). Bar closed before published time, while breakfast stopped replenishing food before its time. All in all, what has been a pleasure in numerous past visits became a $$-focused, not customer-focused experience.

Staff is dismissive and rude

The room temperature doesn’t go over 70F even when it was set to 74F. I didn’t like. Cold room temperature kept me awake all through the night

Hotel was great - very friendly staff.