Fairfield Inn & Suites by Marriott Dallas Downtown

Clean, and comfy. Higher crime area, lots of security. Someone had broken into some of the cars in the parking garage where you valet. Also you can park across the street in a open lot, if valet is not open.

The location, the rooms were of a good size and comfortable. The beds were comfy. The bathroom was a good size too. Staff were friendly and helpful. The pool area was very clean. Nothing

Very good

Clean and the staff where great N/a

Good

Exceptional

Staff was very good

Exceptional

Passable

Great size rooms, comfy beds. Having to pay $45 for valet parking when the valet parking lot is LITERALLY across the street. Like bro let me park the car myself and walk across the street.

Passable

Exceptional

Having to pay $45 for valet parking when the valet parking lot is LITERALLY across the street. Like bro let me park the car myself and walk across the street.

Upgrades are being done. Valet staff were amazing The homeless population was very disturbing, no restaurant, the blinds had holes in them.

hotel and valet was nothing like what they had on their website. We had maybe been in our room maybe 2hrs when a man tried getting in our room luckily I had enough time to put the latch on but he was able to do so with his key card. I pushed the door shut and locked the bottom lock again and he took off. I immediately called the front desk I believe her name was something like katryma she said she was sorry that happened to me that if I could go downstairs and have MY card recalibrated so it wouldn’t happen again. I had my daughter and niece with me so I didn’t feel safe in doing so, so I reached out to Expedia to get my room refunded and rebooked elsewhere due to our safety. Within a few mins the receptionist called my room again to see if I had called the 3rd party to request a refund and I said I sure did because I did not feel safe at that point! She said unfortunately because you’ve already been here a few hrs I can’t refund you your money the most I can due is move you to another room on the conjoined hotel. I replied w/how was that going to resolve anything if my keycard was not the problem how can she assure me it wouldn’t happen again, no response. Expedia attempted reaching out again with no further response from anyone in the hotel. Security never went to check on us. We then decided to call 911 to escort us out of the hotel since we didn’t feel safe leaving the room unsure if someone was waiting for us to leave our room. Pls book elsewhere! Mngr was very unfriendl

Terrible location and parking, avoid at all costs had to park 2 blocks away

The stay was perfect!! Just don’t use the valet! Multiple items were stolen from our vehicle!

Exceptional

The staff was excellent! Among the best in my experience. Jospeh is knowledgable and proved inestimably helpful with parking. Kat* greeted me at check-in and took care of all needs. Robert helped in going 'beyond'. Justin was cool as bartender (yet he still owes me a free beer [smile]). Toni, in Breakfast Hospitality, rounded out this 5-Star cast with a fine, clean buffet. (Ceci, front desk, also helped.) Parking. A logistical issue, options are limited. Valet parking is $45/night. There is an uncovered parking lot 1/2 block away. (Late payment fine: $97.) Only a few parking spaces with pay meters remain.

Everything. Staff was extremely nice and very helpful N/A