The Westin Michigan Avenue Chicago

The location was great, the room was clean, and the staff were very nice. The gym was terrible. Broken equipment. The Peleton bikes were held together with electrical tape.

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Very tired. 10years overdue for refresh

It was terrible

Everything on site generally good. The ellipticals in the fitness room all had inoperable electronics….could not use the TV or modify the resistance or time……

Reception staff was horrible. A destination fee that you are not aware off.

During my stay the breakfast area was closed for a day, a little inconvenient but not tragic. On the whole good place to stay.

Great location

Great location. Within walking distance of shops, river tours and restaurants. Super safe area for walking, easy access to bus, taxi and train. Very friendly staff.

Overall it was a nice stay, very clean. The rooms are very average for the price you are paying. There is also a $30/day charge on top of your price for basically no reason that you do not get refunded. No complimentary breakfast or coffee. Only valet parking on site which is almost $100/night. There is a parking garage across the street you can park in for much cheaper. The location for downtown Chicago/mag mile is very good, within walking distance to any shop or restaurant. Area it is in is very nice and clean.

Great location, staff was helpful and non invasive! Would go back 100%

great location and good staff with positive attitudes

Great location, great hotel staff and the rooms have great views. Everything you need is in walking distance!

Stay was amazing, local to everything

Rooms were small and outdated, nice location but overpriced for amenities.

The hostess assisting us during check-in was quite rude and almost sarcastic when I inquired about the reservation details. She was not very helpful when I attempted to use my credit card; the card reader wasn't working, and she seemed hesitant to manually enter the numbers. Additionally, the beds were squeaky, and the sheets appeared worn and crumpled, suggesting they had been used frequently and were made of low-quality material.

The location is wonderful. Because have a lot restaurants and the oak beach near to the hotel.

I was charged for something new everyday. When I booked, my total was calculated but when I checked out it was way more than expected. We only charged the room once! When we asked what the extra charges were for we were told they were holds and will be returned to my card after checkout, they have not been returned! Just beware… lots of extra fees.

Room service - a joke

The resort fee went up to 30 and the credit went down to 15$ . Worse rip off.