Holiday Inn Express & Suites Charlotte Airport by IHG

The staff was wonderful, the hotel was fine but it’s the first place I’ve been where they wanted you to pay for parking in addition to paying for your room. That somewhat soured me on the experience.

Everything was nicely decorated and clean. The rooms were also clean although they show wear on some of the furniture. They may be in need of a refresh or an update. Otherwise it's a very nice hotel.

All was good but payment parking process.

The pool was not open

Staff at the front desk were kind and respectful. A staff member (woman) serving breakfast on Sunday, June 14th, was rude and raised her voice at me without any reason. Then, acted like she didn't do anything wrong. Plus, the room wasn't that clean.

Staff was amazing and room was great I would definitely stay here again and thr breakfast was good also. Felt safe with having to have key cars to even go up elevator.

Other than it was good as usual with Holiday Inn Express

Our room would not automatically lock when we left and the front desk did not seem to care about our safety. They said they would call maintenance and had no other rooms for the night. We never got an update. Luckily our room locked from the inside but we still had to keep our valuables in our car when we had to leave the property. The elevator dinged every time someone got on and off the elevator so bring some earplugs since the walls are paper-thin. That was the worst sleep I've ever had in a hotel. Also be prepared to pay for parking... which is absolutely ridiculous!! Was also disappointed the pool was closed. On the plus side the room appeared to be clean. Will be staying elsewhere when we come back to Charlotte. I felt ripped off by this hotel.

Property was very convenient to the airport. Staff was very nice. My only complaint is having to pay to park our car while we stayed there.

The staff was very friendly and welcoming! I didn’t like how you had to pay to park. I’m already paying to sleep there, why do I have to pay to park there as well. Also the AC in the room was terrible. The room was very muggy and humid

Great stay and delicious breakfast

Our only complaint was getting housekeeping to take our trash and dirty towels and supply us with clean towels. We never saw housekeeping our entire stay. We got towels from the front desk.

I love everything that’s my favorite spot

staff was exceptional

We had an excellent stay very clean comfortable room, airport shuttle was a plus, breakfast was good, staff was great! We were disappointed the pool was closed. Staff told us it was closed for cleaning but didn’t look they were working on it. We were disappointed because that was the main reason I had booked this hotel for the kids to enjoy the pool.

Exceptional

It was clean and as advertised. Would stay there again!

If there as an airport shuttle that would be great.

Rooms was not handicap accessible

It was close to the airport It was hot in the room