Hampton Inn Charlotte-Uptown

Walking distance to Bank of America stadium was nice

Excellent, clean, spacious room

The staff was friendly and helpful. They made the stay easy. For example: the check in folks recommended a great restaurant within walking distance. The crew in the evening ask the person with a bigger problem that mine if she could just get my room number to pay for the items I wanted to purchase from the little store helping someone. The check out staff was really helpful getting us checked out and answering our questions. Even the housekeeping staff, who shared an elevator, were friendly. It just felt good to have nice people around.

Great experience from check in to checkout.

Loved the location

The parking garage situation is very confusing, as it serves two different Hilton hotels: the Hilton Inn Charlotte-Uptown and Hilton Garden Inn. Coming out of the elevator on level G you have to go to right to find the entrance to the former, which almost blends into the parking garage. Unless you have a cell phone you have no way to access information about the hotel's services/amenities once you're in your room. No paper note pads, no directory of services, etc. Just a QR code on the console that you have to access through your phone's camera. (Come to think of it, I don't remember there being a phone. Nor a clock. And the microwave has no button you can push to zero out the minutes left from its previous use.) Premium channels on the TV require that you sign into your personal account to access them, the process for which is tedious & time-consuming. And there was no ice machine on the 3rd floor where I stayed (or mention of it on the menu I downloaded from the QR code).

Everything was great

great location, good breakfast and parking included in the price, helpful personnel loud midnight truck next to our window

The breakfast was awesome. Staff great. The bathroom could use a little for cleaning but nothing gross. Will come back again.

I got an email from Hampton the day of check in that parking in their parking garage was an extra $35.00 a day (part of their new and evolving policies) for their customers. They also no longer offer a free shuttle service. My husband is disabled. I wish I knew about these changes from last year's stay here. Free continental breakfast was disappointing. Staff tried their best with what they had to work with. But they ran out of OJ, the waffle maker was broken and they ran out of milk. They no longer clean or empty trashcans in rooms during your stay. Some staff were amazing, (breakfast service, evening desk) others were not, (morning desk).

Superb

Great value, very clean, friendly staff. And a very good free breakfast

Great place to stay!

Room was spacious. Staff very helpful

Location

Everytime Ive stayed here the house keeping barges in the room early in the moring (7/8 am) the day of checkout instead of allowing guests time to check out

Did not eat breakfast

Other than the parking the hotel was nice and clean and felt safe We came back from a concert and could not find a parking spot. I call the staff and they advised that there is overflow parking down the street if we cannot find parking. We were not told that during check in and already had paid $25 for parking at the hotel during check in. I felt like not everyone in the garage was staying in the hotel even though in the booking it said you had the have a reservation.

The times for the breakfast were given to us incorrectly so when we went to breakfast they had already cleaned it up and we did not get anything. We were initially told that breakfast was an hour later then what the actually time was.

The beds are very uncomfortable. You have to pay $35 a day to have parking at a hotel that you’re already paying for. The staff is not the most friendly people. The room was clean and the hotel is clean. Breakfast was good and there was plenty of options to chose from. Overall, it’s an okay place to stay over night but if any longer than that I would definitely go elsewhere.