Comfort Suites The Colony - Plano West

I have never left a review like this, but I would not encourage anyone to stay here. Nothing you see in the picture is real. There is no pool, no hot tub, no exercise room or treadmill- all of the reasons we chose this location were nonexistent. My daughter bought a Reese's and the guy tried to charge her $6 thinking she wouldn't know any better. She immediately said 'no, your sign says $2,' oh yes, I'm sorry. No, you're sorry you got caught. I didn't know it, but the ppl we were traveling with attempted to buy something small as well, and the guy tried to charge them $12! Several areas had chipped paint and holes. The only good part of the stay was the cleanliness. The two housekeeping ladies were extremely detailed and our room smelled amazing.

..only plus was ac worked well .. staff was nice Giant roach at breakfast , room didn’t smell so great , pool was closed and didn’t see that posted anywhere ..definitely and old hotel .

Nothing! Everything, food was trash, staff were mediocre the guy who checked us in had his shoes off in the lobby like he was at home. The dining area had roaches, tables weren’t clean, trash can over filled. This place was more like motel not hotel.

Free Breakfast Nice Customer Service

Nothing Dirty smells light in the bath keep turn by itself

I will not recommend this to anyone!!

The hotel can improvise on a lotnof things

We tried to check in early. They told us it was going to be an additional $50. We agree to the terms and at the end they charge us $60 very disappointed. And top of that after our second night, our room was infested with cockroaches. It was pretty disgusting. This will be the last time we go to this hotel.

Passable

Pool was closed , window leaking and ants on the wall .

Perfect little spot along with clean rooms

Pleasant

We were in town our daughter was getting married this added more stress to our weekend. We had to book another room at a different hotel. We were only there 30 mins. Nat’s in the first room and the heater did not work. The second room offered to us we saw roaches. We left and the police was called because the staff didn’t initially want to give us something saying we didn’t stay there. Everything. We were told we were getting a full refund and our credit card was still charged $451 for the entire 4 days. We’re currently waiting on our refund

Other than that the room was nice and chilled coming in late, dark, quiet, and a comfortable bed (pillows weren’t my favorite, and no variation between them as far as fill type or soft to firmness, but I’m particular and always bring my own).

Superb

I will not be staying here again. The carpet in my room was so dirty, the water from my shower turned black when I stepped in. The bathroom door was missing hardware, so I could not shut the door. The toiler paper dispenser was rusted and disconnected from the wall. The bathroom exhaust fan was not working and the vent was rusted. The air conditioner could not keep up to the temperature setting. Staff seemed disengaged from guests - on their phone in the lobby instead of behind the desk. Bad experience and not worth the money paid.

Check in was good and the young lady working the desk was friendly. That was the only good part of the stay. The continental breakfast was poorly maintained. The building is rundown. There were wires hanging from the ceilings. The bathroom was disgusting and in dire need of a renovation. There were some sort of flying bugs, probably gnats, all over the property. The pool was not available and the excuse was it was being remodeled, but there was no visible work being done. The property was apparently owned by the usual suspects that are notorious for running a poor establishment. Come on Comfort, do better. Do not get your room here.

Very good

Both blankets form and coffee maker was disgustingly dirty and breakfast was incomplete housekeeping is foul mouthed Place smelled of pot bad!

Nothing I didn’t like nothing