Clarion Hotel The Colony - Plano West

This property is under construction. Nothing was open. The "lobby" is a make sift desk in the hallway. Dirty, unprofessional, no gym or lobby area.

This hotel has recently received a remodel and the rooms are brand new.

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Absolutely horrible experience. Seems like a drug running front or something rather than real hotel.

I did get one of the new rooms and it will be nice but it wasnt even finished, room numbers taped to the doors, no refrigerator in the room but a spot for one.

This property is going to be amazing, but they are now in the remodeling phase. My room was excellent, but there was no lobby or check-in or amenities, only because they are being remodeled. As I said, my room was absolutely amazing.

They are remodeling so no pool, breakfast bar, or regular bar. Room was good like I said they are remodeling.

Terrible water pressure, breakfast was individually wrapped muffins, property was under construction so everything was taped off.

Exceptional

Breakfast included was advertised, but not provided. Pool was advertised but not provided. The front entryway for movement was also closed. There was reparation going on, so everything was covered in plastic. Even then, no breakfast was provided.

no

Hotel was under construction we were not notified of this prior to, not only outside but inside too there were tools and materials Everywhere inside and out. No breakfast or bar which we also weren’t told. Should have gotten a discount for all of these things

Was parking is easy and air conditioning and room was too good. The room was too good as Expected then.

Was under construction but nice. Great place, friendly staff.

Rooms

I like it Rooms

For me personally, I won’t stay here again until the renovations are done. Staff was friendly, check in was as usual, my room was clean and smelled nice….but…1st floor completely closed, no breakfast (just basic grab n go), construction plastic and materials everywhere, construction noise during the day, and cell service/wifi was extremely sub par. Ive stayed at this location many times prior to the renovations and I loved it and when renovations first started it wasn’t that bad but—for me personally—I’d just rather stay somewhere else until it’s done. I love Clarion and the staff was awesome… I’ll just wait until it’s awesome again.

Room was unclean. Hotel was completely under construction and we were not notified.

I was assigned to a room that was already occupied with other hotel guests.

First red flag lack of communication. It’s under construction so you’ll be confined to the 2nd floor only and the pool, kitchen, ice room and everything else is out of order. Then at check in when I received my room. It wasn’t what I requested, I requested a 1 king bed room and received a double queen bed. I was told that my account wouldn’t be charged until check out but everyday they keep trying to run my account after putting money on hold in my account already. They did have a grab and go breakfast table ( muffins, oranges, apples, coffee and water) no hot breakfast. Some items didn’t function properly like the blinds and the night lights on the head of the bed. Trash in can and used lotion from the previous persons who rented the room. It wasn’t what I expected at all and what I wanted to pay for. I won’t recommend this place until they fully complete their renovations and retrain their housekeeping staff. Another note I will not be booking with Expedia especially since having the issue with my account.