Best Western Plus Richmond Airport Hotel

Only needed repair of the air conditioner in hallway and front desk

The front desk employees were a tremendous help. Great customer service there. However, the grounds were very poorly kept. There were sticky spots all over the food stained floors in the dining area. The room smelled of old, used cleaning water. The towels and bedding matched the same terrible smell. The mattress was very old and had little to no support. Do not recommend at all.

Don’t arrive late. My airplane came in at 11:30. They’ll give your room away and not refund you even if you tell them you’re going to be late and they reply OK until 2am. No room. Card charged. No refund. We arrived minutes after midnight.

Without warning, our reservation had been canceled!!! We were without a place to stay the night before our flight to Boise, ID.

The hotel is right next to two other hotels and you could tell the difference immediately in how they were taken care of. Upon arrival, the smell of marijuana greeted us. We went out to eat and upon return, there were two police vehicles in front of the hotel. The bed was harder than a rock and hurt both of our backs. The only real saving graces were it was pretty inexpensive and had a nice shower.

Hotel didnt hold my reservation as booked with bed type and released my room to other guest. They say i didnt notify them about my arrival in evening. I tried to notify them but they were not answering phone for few hours and also didnt read the message on chat system as they said front desk didnt have access to these messages. When the finally answered phone at 9 pm they said they only have different type room for me with 2 double beds and not king bed as i booked. On previous visit i also had to wait for longer while for front desk staff member to show up as she was wandering around the property somewhere.

: if you reserve a room but have a traffic infraction and late to check-in the give the room you paid for out which isn't fair.

Pulled into a party of some kind in the parking lot, felt very unsafe. Checked into room and noticed the property was not kept up and was dumpy. I did not feel safe so immediately checked out. Still waiting on my refund!

Bad

There was no ice for patrons and the staff just implied too bad. Asked for a wake up call. Did not receive it.

Clean, safe place close to the Airport and dining options.

No shampoo conditioner or liquid soap. Dispensers there all 3 empty and 1 bar soap on sink was only item. No time to call front desk ask needed to catch flight.

Shuttle picked me up at the airport. After a few minutes , the driver finally got out of the van to put my bag in. Once we got to the hotel , he just walked off bag was still in the van , so I opened the van and got my bag out. The driver was the same person at the front desk.Checking people in , I was the only one there. I receive my key to my room. To my surprise when I got off the elevator I thought I was on the wrong floor because it was furniture everywhere and in the hallway. Floors didn't look like they had been vacuumed. Rooms are small and very dated. I went to use the restroom and the toilet seat was not attached at all. I went to the desk to ask for a new room , and I was told "No, we can't do that" no further explanation just "No". There was new attempt to try to make the experience right or to see if they could even fix the toilet.

So bad that my wife and I had to eat the $100+ and go across the street to the Marriott. As soon as we entered the lobby we were smacked in the face with the smell of nicotine/weed. “Alright” we said. “ Certainly our room won’t smell like this.”…oh how wrong we were. The room was WORSE. We immediately started getting headaches and lightheaded upon entering. We inspected the room a little and wow I thought hotels were only this gross in movies. The walls were covered in goodness knows what bodily excretions. The shower had what I can only assume was black mold. But you know what? We could have ignored ALL of that…if it wasn’t for the absolute nauseating smell of marijuana permeating every square centimeter of the room. We immediately went back down to the lobby and told the receptionist we would like to cancel and get a refund. Since I booked it through Expedia, she could not refund me herself, so hopefully Expedia will do the right thing. I have NO idea how this “hotel” has 3.8 stars, I’m truly stunned. I can put up with quite a lot, but this place was just too nasty for me.

The building smelled sooo good. Like yummy Indian cuisine.

First room we got smelled like someone had just smoked a pack of cigarettes in it and had to ask for another one. Next room was not clean, there were things on the floor that clearly indicated it had not been cleaned very well. The walls had missing plaster and different scuffs/divets in them. The back door of the building was propped open for anyone to get in, no key card required. There were men outside of the hotel by the exit drinking beers until very late at night, I was nervous to walk past them or have them know which room or which car I was coming from based on the looks I got from them. Overall not a great experience and felt uneasy during my entire stay.

I tried to tell the front desk about it in the morning, and she just seemed to not really care, although she did say "sorry". I have stayed in lower priced accommodations and so I didn't have high expectations, but that was too many things wrong, plus noisy all through the night. The one good thing was the shuttle to the airport was quick, although we did not leave from the hotel for more than 10 minutes after the time we were supposed to, but it is very close to the airport so we made it there safely and quickly. I would've liked a refund or credit but there wasn't anyone at the front desk the times I went down.

There was mold in the bathroom and mold in the ceiling of the room, when we checked out and told the gentleman at the front desk, he was like OK. The bathroom was not in good shape and had multiple cracks around the shower. The beds were very uncomfortable, we would not stay there again.

This hotel is in pretty bad shape. The room was in poor condition, the ac barely worked and parking is not well lit. We arrived and they had given away our room, even though they are right next to the airport and had our flight information from when we booked. After we were given a different room that only had 1 bed, when we went to our rooms there were beer bottles all over the outside patio area, in the staircase, and in the hallway where our room was located. We HIGHLY recommend people stay elsewhere, this was the worst hotel/motel experience we've ever had and we travel all the time.

The dumpsters were piled to the trees, halls cluttered with cleaners and furniture, bathtub had mold , there was boogers on the wall. It was gross