Neighbourgood Sutter Mansion

Gorgeous mansion with helpful small staff

Old world charm in the heart of the city. It's not your typical impersonal large hotel or a trendy hipster boutique hotel and tricked out room decor and amenities. The place harkens back to a time when traveling is private, intimate and personal experience. The hotel is a spacious former private mansion converted into small inn. It has all the amenities of a large hotel but in an intimate setting. Located in a part of the city that's walking distance to Japantown. This is a personal preference about lighting in general. It seems like the lights in my room is outfitted with 3000K LED lights. Warmer 2700k LED lights seem more in keeping with what I'm used to. 300K lights is too bright and they belong in public space... not in bedrooms.

Great property great staff.

The hotel is elegant and charming. The staff was helpful, and the room spotless.

Friendly staff, early 1900s decor and architecture.

The room was clean and the bed was very comfortable. The staff were very friendly and helpful. An interesting and attractive place.

helpful staff, especially Amanda

It felt like a beautiful old mansion, and like a home, it was comfortable and quiet, clean, and nice Molten brown products. Nothing

The room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime. Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.

Service was excellent

Staff, excellent from checking in to my departure Elevator was down, did not cause me a problem but it might have created problems for other guests.

Nice people, nice location. On site parking which is odd for a boutique hotel in SF. Only complaint is there is no shelf in the shower for soap or shampoo. Minor nit.

We had a very comfortable stay in the deluxe king room for 2 nights. The Mansion has a very beautiful interior, beautifully furnished with a lot of interesting decorative items and pictures to look at, like a little museum. Check in was super easy, so was parking with clear instructions given with the early online check-in option. Our room and bed was comfortable and it was quiet. The staff was very friendly and helpful and served us a hot beverages any time of the day. We liked the location. For us, everything was in walking distance to great Neighbourhood restaurants in Japan town or the Fillmore District. Places like Union Square, SFMoMA and other places of interest were in walking distance as well and we did not need a car for 2 days. Breakfast options were on the sweet side, but we could order eggs any style or omelette. For lunch we enjoyed great sandwiches at the Limoncello deli just opposite the Mansion. A wonderful place to come back.

Everything

The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.

The personal service and beautiful renovation of a historic San Francisco Victorian.

See above

Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.

Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.

Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!