Courtyard by Marriott San Francisco Airport

The main issue is the lack of clarity on how to use the shuttle. The hotel did not make it clear that the shuttle does not make regular trips to the airport unless requested by phone from an airport kiosk. We ended up waiting at the airport after a long flight, with no shuttle to the Courtyard in San Bruno ever showing up. We ended up taking another Courtyard shuttle to the wrong Courtyard (one of three in the area) and then having to take an Uber to the right one. This was made clear to us verbally once at the hotel. Upon our return in a state of tiredness we made the request for the shuttle by calling from the help desk at the terminal, about a two minute walk away from the actual pickup area where the phone to call the hotel for the shuttle is located. Apparently this is not good enough, and we are required to walk the 2 min to the location and call from there. When after an 8 hr overnight flight I mentioned that this is unnecessary and inconvenient I was put on hold, to think about my lack of cooperation, until we relented and called from the required location and phone. So to summarize: The shuttle will not pick you up unless and until you call from the exact location specified. If you approach this in any other way, you will be put on hold indefinitely until you smarten up and do as you are told. The management of this hotel should post this statement prominently when you make your reservation.

Exceptional

Exceptional

Room was very clean an the airport. Shuttle was very helpful to simplify transportation needs well in San Francisco.

Exceptional

Superb

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Close to event

Location Nothing like Courtyard standards. Very little or no amenities or restaurant.

Our whole stay was great!

The service staff and front lobby very friendly and helpful. The hallways and perimeter very clean.

Convienient

Exceptional

Rooms were nice and clean. Balcony was cool. Staff was awesome. Definitely will return.

Bad

Parking is safe and very easy to secure. Cleanliness is considered. Fresh cooked breakfast! I'm satisfied!

Overall good and clean hotel Shuttle to the airport is on a schedule not per request

Pretty basic hotel and quite noisy both from overhead flights and guests in and out of rooms. Not the most pleasant.

Clean and comfortable rooms, friendly staff and a shuttle for the airport. Great stay.

This is a very clean comfortable place. Close to shops and restaurants. I dont see why we had to pay for parking. Charging for parking is absurd. It made no sense to have to pay parking there.