The Westin Riverwalk, San Antonio

Hair on the bathroom floor, shower door leaks onto the floor when I reported to the front desk they told me it was normal in every room due to poor design. They said "that's why we leave extra towels in the bathroom". Coffee stand is long wait times and only 1 clerk. Coffee machine in room was dirty and they offer cheap coffee and no creamers. Carpet was smelly also. $800 for 2 nights was a waste of money.

Exceptional

Great Stay and great location!

This hotel is well located on the Riverwalk and within a short walk of most downtown attractions ( including the Alamo) and restaurants. The staff is fine. The property looks a bit rundown and old. Our room was overlooking the Riverwalk with a small balcony, which was nice, but the room could use a thorough cleaning. Our companions room had a leaky bathroom, and when we checked in we overheard a couple requesting and receiving a room change because their room was not clean and had a bad smell. The coffee kiosk had a decent range of items for breakfast. The onsite restaurant was ok but expensive for breakfast.

Superb

Great customer service the layout of the hotel was nice and gave easy access to the riverwalk the hotel team was very helpful and accommodations were on point.

The room was clean and very comfortable. The pool area was beautiful. For the cost of the room a continental breakfast could have been included or at least a bottle of water.

Very good

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Hello, I would like to file a formal complaint regarding my stay. First, our balcony has been unusable due to a bee infestation, which has created both a safety concern and a significant inconvenience during our visit. Additionally, our room was not serviced today. Despite calling the front desk several times, the bed was not made, and housekeeping did not arrive until approximately 6:30 PM. This level of service is unacceptable and falls well below the standards reasonably expected during a hotel stay. These issues have significantly impacted our experience, and I am requesting an appropriate resolution for what has been a very disappointing stay. I would appreciate a prompt response regarding how these concerns will be addressed.

Breakfast-for a traditional breakfast it cost $30 and it was terrible. The 2 eggs were just ok, bacon was greasy, soggy, and cold. Potatoes had no taste and one piece of cold toast.

Enjoyed our stay,

The hotel is very nice tha balcony room was excellent I will be back soon

Exceptional

Great property on the river walk, highly recommend

Very good

Exceptional

Exceptional

Everything was great except the hardness of the pillows.

Right on the riverwalk. Great views.