Hotel Contessa

Nice bar area but noisy and lots of “events” so crowded and no where to sit some evenings. Terrible house keeping. We had service 2 times in a 5 night stay. Had to get our own towels, coffee etc from the front desk. Very sweet but clueless front desk staff. No free coffee station in the lobby for the morning. No staff checking on pool, broken furniture, no towels etc. Noisy design atrium style hotel. Noise travels up to all floors. Make sure you get a room down a hallway and not over the atrium.

Great property and nice room.Restaurant and bar were great. Great location. Rooftop pool was amazing. Just annoyed that when they cleaned our room each day they did not change out the glasses. Just left dirty glasses everyday we washed them ourselves. Also no vent in bathroom which made it smell like mildew or musty and nothing dried.

Great location on the Riverwalk and very friendly staff

Too notch hotel in a great area it is clean and amenities are great

Great hotel. Good location. Bartender (young lady) with nose piercing needs to find another occupation. All bartenders and other staff were great! She has zero hospitality and customer service. Coming from someone in industry 20 years.

The staff were very welcoming and nice upon arrival. The rooms were a bit outdated and the hotel as a whole was very hot. The hotel room we had, AC was broken and the staff kindly gave us a new room, but the AC in that room also did not work.

Love the mariachi!!

Pool area is a cute set up, however water was cloudy.

Excellent hotel! One of my favorite stays of all time.

The location is really good. The room was spacious and quiet. Firstly, I booked a room from June 11 to June 17. Due to unforeseen circumstances, I had to check out two days early. Before leaving, I contacted the front desk to ask if the final two nights could be cancelled and refunded. The front desk staff told me to contact Booking.com directly. Booking.com then informed me that the decision was entirely up to Hotel Contessa. I reached out to the hotel multiple times through messages and email and received absolutely no response. Nothing. They simply ignored my requests and passed me around in circles. It was a frustrating and unacceptable experience. Beyond the refund issue, I honestly find this hotel extremely overrated. As a Singaporean Chinese visitor, I genuinely felt that I was treated differently by some members of the staff. The attitude towards me was cold, impatient, and dismissive. What made it worse was watching the same staff suddenly become warm, cheerful, and welcoming toward other guests. As a lifelong San Antonio Spurs fan who travelled halfway across the world to visit the city, it was disappointing to feel unwelcome while others appeared to receive entirely different treatment. Whether intentional or not, that was certainly how it felt. The hotel itself is also showing its age. The toilet in my room was loose and literally shifted when you sat on it. Housekeeping was not automatically provided and had to be requested. The pillows were old, worn out, and had a noticeable smell, with the filling clumped together and hardened from years of use. Overall, this was one of the most disappointing hotel experiences I have had. Ironically, had Hotel Contessa simply responded to my requests and handled the refund situation professionally, I would probably have rated it a 5/10 despite the hotel's many shortcomings. Instead, the complete lack of communication, and apparent disregard for a paying guest dragged my experience down even further. San Antonio was the highlight of my trip. Hotel Contessa was not.

Exceptional

Staff was great

Everything perfect like always

Good

Clean and accessible Though i asked for a good view they gave me a room with no view, other than some trees

Location Parking on property is expensive

The hotel is beautiful, the location of the hotel in proximity to the riverwalk is perfect! The staff are friendly and helpful, and the rooms are comfortable. As a family, we love that every single room has a bedroom separate from the living room because we can put our toddler down for the night, and he and I can order drinks from the bar downstairs, and watch TV without disturbing. Allows us to have some time to ourselves. We love this place.

Didn’t provide a receipt. I requested one

We had a wonderful stay at The Hotel Contessa. The staff was extremely helpful and went out of their way to make sure all of our needs were met. We were in town for the NBA Finals. The free shuttle provided by the hotel to and from the game made for a smooth experience and our driver went above and beyond and was so friendly and helpful.

Very good