DoubleTree by Hilton San Antonio Airport

Clean but outdated. The bathrooms could use ventilation fans, bc it made the entire restroom wet from condensation after showers and the entire hotel room was humid the entire time. Also, they needed caulking as there were so many cracks and black mold.

I must also mention that a few of the front desk staff members were less than pleasant. Their unprofessional behavior, such as rolling their eyes and making comments about callers, left a sour taste in my mouth. The parking situation was equally frustrating. When we inquired about parking options at the front desk, we were rudely informed that we could cancel our reservation and find another hotel. This inappropriate and unprofessional response was a major turn-off. Considering these issues, I would strongly advise against choosing this location for a pleasurable experience. After discussing the situation with several parents who were visiting for the basketball tournament, we unanimously decided to exclude this hotel from our list of potential host hotels.

Great stay. Would definitely stay there again with my family! Parking was hard to find on property, especially during evening hours. But very pleased with overall!

Pleasant

Poor

Exceptional

Nice hotel with a helpful staff, close proximity to the SAT airport.

My room is as not up to standards. Mold and water damage on the cieling and in the bathroom. It was so dirty! Pillows had stains. Do not trust the brand name here.

Disappointing

Clean

The property was good

Very good The property was good

Pleasant

An older hotel but fairly well maintained

Exceptional

Very good

Ist room did not smell great. Was graciously moved to new room with not problem. Smell of first room.

Nice and clean plenty of parking in the parking garage!!

Location was very good easy to move in and out, didn't have breakfast there After I checked out hours later I come to find that my wallet was missing and remembered I had left it in the room I was staying. I called thr hotel and let them know I left my wallet in the room, the front desk staff was very respondent and took quick action to recover my wallet. I was later informed by Mr Austin of the good news they had found it and would hold on to it till I get there, I was very happy and grateful they responded quickly and to informed me, I thank you and the staff for a job well done and for that I'll be using Double Tree Hotel more often, Thank you again your staff earn a gold star.

Convenient location Doesn’t seem run down like most the hotels in San Antonio