SureStay by Best Western Sacramento South Natomas

to be honest i was only here a very short time, i only stayed here because it was cheap and close to the airport, i had a early flight to catch in the morning. Perfect for a quick over night stay to catch a plane

Amazing staff! There are 2 ladies that work there when I stay and they are both very helpful and sweet!

Terrible customer service and bedbug infestation. Very unacceptable!!! 0/10 DO NOT RECOMMEND!

Clean room.. friendly staff

Exceptional

Great location, safe, quiet, modern, comfortable. Great complimentary breakfast. Nice staff and airport shuttle. A little close to freeway and truck stop.

It was a great price for 3 rooms before our early morning flight out of Sacramento International.

Superb

When walked into the room it was like a freezer. Turned on the heater and it started to smell heavy like something is burning. I asked for another room, but they said it's the only room available. I had 2 little kids with me and almost begged them to give me another room. At the end was told: take this room because we don't have another one available. Had to walk away in the night to find another hotel to stay.

It was ok

Nice staff and a clean room. The rooms don't have a microwave or a refrigerator

My flight was very delayed and staff held the room for me and gave me late checkout. I slept through breakfast, so I do t know how it was.

Everything very clean

The pictures they use on their advertisements are of the suites, which you have to pay an extra 100 dollars just to have a microwave and fridge. The room we got did include a broken couch so that was nice I guess. When we found out about the extra fee and said that we would want it and lady have us a very nasty look, kinda like this 🙄. Other than that, stay was ok.

Helpful and friendly staff

The service was poor. I requested fresh towels, but they were never delivered. I had to pick them up myself and exchange my used towels. There was no extra linen available, the room was not clean, and the trash was not emptied. At breakfast, I asked if there was another yogurt flavor and was told there wasn’t. About 30 minutes later, the attendant brought out additional flavors, which was frustrating. I was also surprised to be asked for the names of my family members even though the reservation was under my name, something I have never experienced at another hotel. The room also lacked a refrigerator and microwave. Overall, the service, cleanliness, amenities, and breakfast did not meet expectations. I would not recommend this hotel and would not stay here again.

Very good

Very good

Asked house cleaning employee & said they didn’t have any 😳 so sad!

Exceptional