Extended Stay America Suites Sacramento South Natomas

Walls are thin and noisy Did not sleep well at all

there was a bed kind of dirty; run down room; no shampoo in room

Had to practically kick the door down to open it. Bugs. Breakfast is instant oatmeal and breakfast bars. Coffee was great. Beds are hard.

Exceptional

Bad

Exceptional

Sadat the hotel manager was exceptionally nice and accommodate me to stay there regardless. Appreciated him for his hospitality ❗️

The hotel was very misleading compared to the pictures online. The photos made it look decent and well maintained, but when we arrived it looked more like rundown apartments. The door barely worked properly, which made us feel unsafe. The room was very old and outdated, and the bathroom was in terrible condition with a strange smell. I honestly felt uncomfortable even taking a shower there. Overall, it was not what we expected at all and was very disappointing.

Feels less like a Hotel

price and location. I checked into the property and went to the room. As soon as I walked into the room, the phone started ringing. At this time, I was in the restroom viewing the facilities, and I looked into the tub, and there appeared to be feces smeared, and then I turned and looked at the counter, which was also dirty. I had my son answer the phone and it was the Front Desk politely checking to make sure we were settled into the room. I asked him did you call because you knew this room was not up to par or is this your protocol. I let him know that I was not checking into the room and I was headed back to the front desk for a full refund because this room was not suitable for me and my children to stay. He was polite, but he told me that was the only room they had left. He should have had that room blocked off and just told me the property was sold out. I am currently waiting on my full refund.

N/A N/A

It was set back and clean!

Exceptional

We went here prior to Lion’s Gate and this place was no good. It was gross and had trash inside the room, poop on the toilet seat, a used condom in the bath tub. It was nasty. It was a lot of unsavory things going on there and the bathroom smelled like marijuana due to tenant next door smoking in their bathroom it came through the vent. It was not somewhere we wanted to stay so we got a refund after less than 20 minutes. Never again at any location with this name.

I need to get my money back because I only stayed 10 min. It was horrible

I faced way TOO MANY issues here. First off, the keys had to be hand programmed at the door itself due to the machine being down. I unloaded all my luggage to the realize the room lights weren’t working, the microwave was broken/burnt. Sink was clogged. I asked for a room change, the manager didn’t believe me and wanted to see for himself. Then he moved me to the second room. Which wasn’t as bad. There was still some lights that didn’t work. I went out for dinner to comeback and my key card not work. Causing me to be locked out until security got ahold of office staff to help. The next few nights had persistent errors with the key cards. Overall , a bad experience that I won’t go through again.

Here were bugs

Exceptional

Passable

Very good