Hyatt Centric Chicago O'Hare

Shuttle bus horrible service,the person who picked us up made my family to get hurt due to the bad driving and irresponsible way to drive while carrying elderly people inside of the bus!!!!

no complaints.

This hotel was great for me and my partner… staff was extremely welcoming and helpful. The ambiance was very cool and chill… the Resturant had very good options and bar were very nice… love the bar stools!

I booked this hotel for a stay-cation for my husband and I. The staff was great and the property is nice. We checked-in about 3 hours after the check-in time and our room was not cleaned properly. There was debris under the ice bucket, coffee grinds left on the disposal lids, and an open disposal coffee cup was left with the unopened coffee cup. I also discovered a clump of black hair left in the shower as well, which prompted the desire to request a new room. Unfortunately, they were completely booked. The front desk attendant apologized and sent housekeeping to clean the shower and comped our parking. Needless to say, I was disappointed in the cleanliness of the room. The bed was comfortable and the room overall was nice.

Great location close to the airport and the casino

Clean, great bed/linens, nice coffeemaker. Motion activated night lights!!

Super easy for the airport Very clean Bartenders are super nice Spacious Love this hotel!

Everything was exactly like the picture The water in the room was for $5 it wasn't complimentary and that was crazy to me

Location was excellent Food was expensive, but, honestly…delicious:)

Pristine room and amenities. Great food at Cima. Helpful and professional staff. Gina went above and beyond and always greeted me open departure or arrival.

Exceptional

Be aware! They can charge your credit card for any tip they want! It was our second time at Hyatt Centric. We stayed there some time ago before our flight for our honeymoon, and now, while celebrating my husband’s birthday, we decided to stay there again. Big mistake! The staff was rude, but that was not the worst thing. When we received the final bill, the staff had charged a $50 tip to my credit card. When we asked the lady to explain this charge, she gave us different explanations of what it was for. Basically, we realized that they had decided to charge themselves an additional tip, and because we were asking too many questions, the lady at the reception got irritated with us and rudely handed us an updated bill with a $50 refund. She didn’t say goodbye or anything. She just said, “Fine, don’t worry about it,” in a very irritated tone. Mind you, we were very respectful and were just trying to understand what these additional charges were for. Anyway, we will never stay at this place again and will never stay at any Hyatt hotels. We felt like they were trying to defraud us. So now we are waiting for the refund. Hopefully, we will get it! There are a lot of hotels in the area. Choose a different one.

I loved this property

Staff was very friendly and helpful. Room was great with modern decor!! I had a restful sleep

Clean property and nice staff awesome restaurants at the casino across the street for late night cravings! Would definitely stay here again

Clean and friendly staff

Nice staff and lovely accommodations

Exceptional customer service

The A/C didn’t feel cold enough, kept waking up sweating, the blankets were good but mattress was uncomfortable.

Check in and checkout went very smooth. Loved the room ambiance and lighting. Everything was clean. Beds were comfortable.