Residence Inn by Marriott Richmond West End

Pleasant

Friendly staff great breakfast pool area very nice rooms clean and spacious great stay 👍

The breakfast was good and the front desk was very polite and friendly No one comes to the room to clean

Pleasant

Exceptional

Two bedrooms Leaking faucet, broken and uneven sidewalks.

Property is old - door to room was very difficult to open (wife incapable of) still have bruises on hands from forcing it. When maintenance informed they just said push hard. Also despite being told of light bulb being out on tueday - still out when left friday.

Our room was a bit dirty, better than the smelly one we had before asking for a change. The breakfast wasn’t bad. The heat/AC was loud. The shower was dirty but strong with plenty of hot water. Overall I can’t recommend this place as I was happiest at the end of my 4-day stay, but the staff were helpful and nice enough. I’m guessing others in the same price range would provide a better stay.

The room smelled like smoke. It was really bad,

Pool, which was highlighted on the website, does not open until Memorial Day. Hotels.com included free parking in cost, but place tried to charge an extra $10. I asked that they resolve this between themselves and I paid what I had agreed to pay via my hotels.com reservation. Room was very nice and comfortable and the breakfast was great. Not a bad place, just some frustrations.

It was a really nice place if you were looking for a place that has a refrigerator stove and a microwave and it was only 10 minutes away from the venue that I needed it to be at which was a great convenience for me and it was only 10 minutes away from any mall of food place that I needed it to be. I would choose it anytime I was gonna stay in Richmond, Virginia.

sofa and bed in same space

Conveniently located, wonderfully spacious with floor plan No complaints

Did not eat $10.00 daily parking fee!

$10.00 daily parking fee!

Wish we had more pillows and the ice machine took to long to make ice. Also wish they had more drinks and stuff in the store there wasnt much to choose from and also on the last day there was a little more to choose from with breakfast but also not everyone eats turkey sausage and wish there was more to choose to from hot food wise and more variety of drinks. Also I wish house keeping was everyday and not every 3 days witch is werid and shouldn't have to ask the front desk for more towels and was cloths and also add a sponge for the sink to wash dishes and more dishwasher detergent one pack ain't enough for 3 days. Also add extra sheets for the pull out bed as well. Also add brooms as well for the kitchen.

The fact that I was able to book a room that had two rooms in it for the price off one and it had a kitchen and a decent fridge as well Wish we had more pillows and the ice machine took to long to make ice. Also wish they had more drinks and stuff in the store there wasnt much to choose from and also on the last day there was a little more to choose from with breakfast but also not everyone eats turkey sausage and wish there was more to choose to from hot food wise and more variety of drinks. Also I wish house keeping was everyday and not every 3 days witch is werid and shouldn't have to ask the front desk for more towels and was cloths and also add a sponge for the sink to wash dishes and more dishwasher detergent one pack ain't enough for 3 days. Also add extra sheets for the pull out bed as well. Also add brooms as well for the kitchen.

It was good for a continental breakfast Considering it was considered a penthouse suite., it sure wasn't up to penthouse standards. Old, time for remodel and way to many things didn't work; lights in one of the bathrooms, microwave light, dishwasher not attached to the counter and not even wired up. Pay for parking...really?!

Disappointing

Exceptional