Red Roof Inn Richmond, VA – W Broad St

Bad

Rooms didn't have smart TV couldn't use my own Netflix. Bed sheets were dirty.

Poor breakfast, dirty towels, and poor customer service. Not friendly at all.. I don't recommend this inn

This was one of the cheapest hotels available for the dates I needed. If your looking at staying here, you get what you pay for. Overall, the hotel is dirty, drywall has holes, the stairs are clearly an after thought, and anyone can spot the grim that lives on the walls and in the corners. There was a pair of socks in the stairwell when we arrived. They were still there when we left 3 days later. When I opened the door to the bathroom inside our room, it was apparent that it wasn't cleaned before our arrival. There were pubes on the toilet seat as well as behind the seat. There was still toothpaste in the sink from the previous visitor. There were two crusty wash cloths on top of the shower curtain that stayed there our entire stay. The door to the bathroom was broken and didn't fully close. I physically didn't feel comfortable taking a shower in that bathroom. The "continental breakfast" was a joke. Leaving cereal and coffee out might technically count but is laughable. There was one piece of bread in the bread container. This was at 8am in the morning not even close to the end of breakfast. The ac unit in the room was clearly on its last legs. It was so loud it made it difficult to sleep. The bed was already hard and the pillows flat. The combination of the AC and the bed inevitably led to terrible sleep. I will never stay at a red roof inn again. I'll fork over the extra money next time to stay somewhere that is actually comfortable and I can look forward to returning to.

Nothing. The room wasn't cleaned properly. The bed and sheets were dirty, saw roaches, and the staff was unwelcoming.

I love the location. It was minutes from downtown in short pump beautifully located. I had several problems the first being that the check-in was so late I had driven 10 hours to get to the location to be told that I couldn’t check in after two was very disheartening. I ended up getting a room a little earlier than the check-in time but having to wait was very exhausting to me considering I have been driving for 10 hours straight. Also, my TV screen went out. I could hear my TV but not see the TV. They did offer to move me into another room which I declined simply because I would have to pack up all my belongings, but they did try to assist me in that so that is a plus along with the negative

Bad

Good

Very good

The comfort of the bed and location close to eateries. Quiet atmosphere. The gap in the front door of my room.

It was cheap Almost everything and being charged double for a security deposit that I still never received back even a month later.

Bad

Bad

Property is good, including breakfast. Only thing was toilet wouldn't flush properly.

Location and friendly staff All stairs, no elevator

All stairs, no elevator

Passable

Disappointing

Parking was a challenge on the first night of my stay. The door was missing the battery cover to the lock on my room door. The property is not kept up very well

Parking lot was well lit. Room was clean. Bathroom was clean. The idea of having breakfast in the morning The room smelled like either it had been smoked in or the bedding had been used in a smoking room. It wasn't strong enough to be a problem, just an annoyance. Ended up not having breakfast. Got a cup of coffee and some fruit and went to a nearby restaurant instead. The person that was filling the bread box didn't have gloves on. Another guest pointed it out and it sounded like her response was "I washed them". Completely unacceptable. Some of the apples were badly bruised. The coffee was hot, but seemed to be watered down. Breakfast options were generic fruit rings and frosted flakes, the bread for toast (after watching just about every slice get touched, that was not an option for me), apples, and mandarin oranges. I didn't see any juice or beverage options beyond the coffee or milk.