Embassy Suites by Hilton Richmond

Good

As a longtime Hilton Honors Gold member, we are used to a certain standard and a bit horrified at how neglected things were at this Embassy Suites. The staff and the breakfast were great, but hopefully the manager will immediately take action to fix these issues and invest in much needed repairs and updates to the property.

Staff was very friendly and helpful.

Very good

Nothing Horrible stay room was smelling ac was broken 2 nights Very very uncomfortable room needs to be updated Will not stay again they are supposed to credit me for one night have not seen credit in my account yet

Disappointing

Loved the location AC didn't work. Staff didn't care. Room was not clean. I will never stay here again. Terrible.

Superb

Exceptional

When we came to check in, the lady was great but wanted to give us a different room than what we booked- after waiting we finally were able to get the correct room. The breakfast wasn’t great, the juice tasted watered down. The air conditioning wasn’t working properly and our room stayed at almost 80 degrees the whole weekend. For the money, I would not stay here again.

Good

We came to stay for our anniversary and it was the worst experience. We couldn’t enjoy the bar because there were kids everywhere which was weird. We didn't know about free drinks until 7pm until it was over. Then we were up all night because the hotel just lets people and kids run up and down the hallways all night long. Outside of our room and the floor above us. Tried to call front desk many times between 12:30am and 1am with no answer and people just were loud all night long. We got up and checked out asap and we were so tired we could barely drive home. So disappointed. Our bathroom door was so water damaged and moldy it had a hard time closing. The pool was so cloudy and nasty you could not see the bottom and it was so low on water there is no way it was filtering properly. No one is clearly taking care of the pool so we did not use it and the pool was one of the main reasons we chose this hotel. We feel $226 a night was way over priced.

Bar area Room had no A/C I called front office went down there , lady said it was alot of peoples air messed up and they would get right on it . Me and family went out to eat come back room is 81. I go back downstairs ask did room get check while we was out for 3 hours. She couldn’t give me answer. They decided to move me and the other room did not have a/c . Kids running around in hallways all night. Breakfast is good tho.

Exceptional

Nothing Everything

The replacement room was in poor repair with broken lighting, and worst of all, the mattress and pillows were heavily and severely stained. Hospitality was severely lacking. A staff member named Carol forced guests out of the atrium common space before posted closing hours so she could leave early (after breakfast), hovering over us so uncomfortably that we left just to avoid a confrontation. Most alarmingly, the elevators are a major safety hazard, violently jarring guests when moving. The county inspection certificates posted inside the elevator cabs are years out of date (one expired in 2021, another in 2024). While l appreciate that the front desk manager took immediate financial accountability, I strongly advise booking elsewhere until local code enforcement and health inspectors review this property.

Comfortable and quite. Great Breakfast as usual.

Disgusting hotel. Mold all over the bathroom walls and on the carpet. All the vents were leaking on the beds. Bed sheets and towels all had stains on them. Would not stay here even if it was free. Absolutely disgusting hotel. True shame it’s a Hilton.

Great friendly staff. Breakfast was delicious. Clean facility.

We checked in using the mobile app so we could choose a room near the elevator because of my wife’s mobility. The unfortunately the elevator was not working properly so we had to walk further than expected. The side doors were not operating for card reader so when returning we had to park and walk. There were areas in room that were not working (refrigerator, lights). The chef for the omlete station was rude and argumentative. We were there for only 1 night so no need to complain.