Marriott Orlando Downtown

The lobby and rooms were very clean and updated. The exterior had sagging roofs and water damage. Needs a makeover outside. Great price. I will recommend and stay here from now on.

While the check in process and staff were great, they can do a little better with their bathrooms. The first room, we didn't have any hot water. But they accommodated us fairly quickly. Also, I called the front desk numerous amount of times, and they never answered. But all in all, wasn’t a bad stay for a day trip.

Great place that’s very close to the arena!

Dirty pillows

However, in spite of all of these, the hotel staff including the valet, had great customer service. Though we didn’t get anything/nor was there any offer from the several hours delay with getting in our rooms, the bar and restaurant food and drinks made up for it, they were good.

Excelente hotel muy cerca de estadio de Orlando y con un restaurante de sushi estrella Michelin al lado muy bueno.

Very very clean nice rooms

And not comfortable beds

Good location Nothing had pleasant stay

Great location steps away from Kia center

Everything was perfect.I really enjoyed myself

We arrived at 5:15pm and rooms were not available until 90 min later (and only available 90 minutes later because I complained at that time). Such a large delay in being able to get assigned a room made us late for the event that we came to town for/ were staying at the hotel for.

We came into town for a concert; we waisted till 4pm to check-in once we made it to the desk they told us that unfortunately the rooms are not available yet and if could please wait and they will call us to notify; fast forward we waited 3 hours and others were too…they were not kind accommodating and not apologetic and not letting us know the real reason why us and others had to wait so long… we literally had to get ready in bathrooms and waiting areas…thankfully the concert itself was amazing and made us forget about the terrible situation at the hotel… probably will never ever stay there again.

Property details said breakfast included. Breakfast was not included in my stay, but atleast the manager was helpful.

Standard check-in is at 4:00 PM. We arrived after 5:00 PM following a long day of travel in the rain, only to be told our room wasn't ready. We were placed in a queue and told it would be 20 minutes; instead, we weren't given a key until 6:30 PM. To make matters worse, the front desk completely messed up the queue, and we watched multiple parties who arrived after us get checked into their rooms first. Because of their extreme delay, three of us had to rush to shower and get ready for a 7:30 PM concert in under an hour. The location is perfect for events, but management seriously needs to fix their front desk operations. They promised to look into a refund, which is the bare minimum for ruining the start of our trip.

I just wish the pool had later hours

Water pressure Restaurant was awful. 48 minutes to get food, it tasted terrible!

The hotel was very nice. Had a smooth check in and the valet was great! We ate dinner at the hotel and met an amazing staff member, Unal! He made my mom and aunt’s birthday dinner amazing and full of laughs. We love Unal!

The location to the soccer stadium was prefect for us, and could walk to many restaurants Rooms old and beds and pillows uncomfortable. For the price I have stayed and much nicer hotels, was not impressed with this hotel for the price. No bottles of water in the room. Staff did not explain the property or had no idea of the events going on in the area. I travel a lot and I would not come back to this hotel.

Great base for England’s game in Orlando.