Residence Inn Odessa

Couldn't call ahead to coordinate a work delivery, phone system was down during the entirety of my stay including internal room to front desk calls, no wake up call service or ability to call housekeeping when they didn't refill the toilet paper. I was notified by the hotel there would be a 3rd party cleaning of the hotel during my stay & that they'd enter my room & move my belongings as needed while cleaning, they stepped on the couch & desk to climb higher to clean, leaving dirty boot prints on the couch & desk. Room was very dusty + floors had debris despite the claim that the a 3rd party company had cleaned. I looked up the company they stated would clean the room, company didn't exist in the Midland/Odessa area... weird! 1 of 2 elevators stopped working on day 2 of my stay & was out of service the remainder of the stay. Room lights were dim making it difficult to work after dark, & hard to see when getting ready. Hotel has a small store for snacks + drinks, it was ~70% depleted with only a few items available. Breakfast was good on day 1, but lacking on day 2 & 3, I guess they ran out of food idk? Room size above average, quiet w/blackout curtains, kitchen's nice w/sink, fridge, cups, plates, dining counter area, couch was hard & uncomfortable, but good for packing a suitcase, comfy bed, hotel staff's friendly & helpful if prompted, good location, parking mostly full.

We love this location. Hotel is clean and the location is great with places to eat all around you. Will continue to stay here everytime.

We enjoyed our stay. Our only complaint was the shower had no pressure.

very clean room good breakfast,TV service was poor over billed room charges broke down WiFi

Clerk help me get the scooter out of the back of the truck. ❤️❤️ she was very helpful. Food was great there . I love our room

Great stay will be back for sure

Excellent

The room was dirty. There were multiple loose floor tiles in the bathroom. The floor was sticky. No dishwashing soap. Dishes still in the dishwasher. Waffle maker’s would not work at breakfast.

Location and staff, room carpet looked new, movies in the lobby, free play crib for baby, late checkout was available Breakfast was okay but those eggs are SAD…. Lobby ice machine didn’t work, hall light out, but it was comfortable overall.

Location and staff Noticed the property needs a little TLC since we stayed here a couple years ago- such as cracked tiles, water damaged shelves due to shower overspray, dirty trash receptacles…

Everything! Nothing!

The staff were extremely helpful and friendly. The room was very clean and comfortable. The facility inside and outside were clean and inviting and gave a sense of security.

My whole family stayed at this hotel, and had a great experience. The rooms we stayed in were excellent. They were very accommodating with us needing one of the rooms on the ground floor. Pet policy was great. We were able to get a late checkout too. In one of the rooms the toilet was not working for the whole day of check out, and the staff showed no urgency to repairing it. We had to use our other family member’s rooms or go downstairs, and that was very inconvenient. Other than that, it was a great experience.

It was okay

Very clean NA

the internet it was really slow, and it was intermittent

Staff was great. Super clean hotel inside and out.

Breakfast and location were great. Do not change anything. All was just what we wanted.

All around excellent

When we initially got to the hotel, my husband checked us in while I waited with the kids. The next day when I woke up and checked my bank account, I was a little shocked to see not only a $40 fee for incidentals but an additional $200 charge. My husband called the front desk and spoke with Tiana. Tiana confirmed that we had been charged twice for the room, once by Expedia and once by the night rep mistakenly. Instead of Tiana taking care of the issue and contacting Expedia or even offering an apology she simply said oh she charged your credit card instead of the Expedia card so I’m gonna pass this to the next rep and he’ll have to call Expedia. Absolutely unacceptable. First of all, you should offer an apology to the customer even if you’re the one who did it or not because you’re representing your company. Secondly you’re still on duty so you should not be passing off anything to the next rep; you should’ve taken care of it. I ended up having to contact Expedia myself and get everything sorted out. The Expedia rep called the hotel and spoke with Tiana and we will be getting a refund, but we should never have had to initiate that because it was not our fault. Tiana dropped the ball.