Fairfield Inn & Suites by Marriott San Francisco Airport

Very good

I have stayed at this hotel by choice for a number of years when near SFO. I was very happy on this stay to see the improvements that have been made to the property. It was always kept clean, but was also really showing it's age. The recent updates really brighten the rooms and even the reception area. Bravo! Unfortunately my check-in experience will give me pause on whether i stay here again. The young (seemingly new) reception staff that welcomed me was perfectly pleasant and helpful. When i asked, as i always do, whether i could add my Bonvoy number to this third party reservation an older staffer informed the younger staffer that guests can't "double dip" in two loyalty programs because that's cheating the system. What remained unsaid is that i have lifetime Bonvoy status. I get no program benefit by adding my Bonvoy number other than allowing Marriott and myself to better track my travel experience (if you travel extensively you know that this is valuable information to track). Other Marriott hotels always gladly add my Bonvoy number to third party bookings. They also don't go out of their way to insult me at check in. I normally don't comment on one-off incidents like this because it's always possible that the offending party was simply misunderstood. This instance was pretty hard to misunderstand though. I think if we spend years worth of nights being loyal to a brand we deserve at bare minimum not to be insulted by that very same brand.

Clean room and staff was very friendly and helpful.

Superb

Staff was nice. Hotel smell was bad.

Very good

a FIRE ALARM WENT OFF IN THE MIDDLE OF THE NIGHT.

Great location close to train/BART. Very helpful front desk staff.

NOT MUCH. Breakfast was not what I expected, it was in the lobby and very limited. the staff was very confused with the billing, and over charged me for my stay. It was up to me to contact the credit card company and the hotel accountant to resolve the issue. not very professional. The hotel is remodeling and did not have any bottled water or other food items to purchase. the tap water in this area is not the best, so if you didn't bring water with you...

Was in the middle of a remodel but food was ok.. bathroom toilet paper very rough.. used cheapest possible it looks like More up front on extra charges.. hospitality fee sfsw fee.. no clue what that was.. several other fees extra

breakfast was great with excellent selection and everything fresh There was nothing I did not like off the top of my head. Perhaps some more comfortable chairs in the lobby would be nice.

Didn’t use the pool or hot tub.

Exceptional

I extremely hate the noise of the fire alarm that went off 3 times during the remaining 4 hrs of our stay. We checked in late so my husband and I tried to get more sleep/rest when all of a sudden the fire alarm went off. We were awaken 3 times.

Superb

Staff is friendly and excellent. Place is being renovated. Fire alarms going off, extra walking distance reaching parking lot and amenities not available. Understandably they will look better and be better soon. But for now, I wouldn’t want to stay again until renovations are completed.

The staff was friendly and attentive.

Very good

Excellent facility and staff. Good value for the money

Love Everytime I come