Extended Stay America Suites - Atlanta - Lithia Springs

Did not have housekeeping. We were informed they only clean once every 2 weeks. We were told they did not have clean towels for us. My husband had to ask for a mop and broom to clean our room, as we were on vacation with our babies. I have called cooperate multiple times with no returned call. Highly do not recommend staying here.

I had a reservation but when I went to check in, there is a clerk with vitiligo who is sassy and spicy. They was gossiping when I was walking in and when they noticed me they tried to act professional. When I was going to check In, he started calculating extra fees and charges and told me an outrageous number for two days, including an early check-in fee. When I began asking questions the female he was gossiping with was finishing his sentences as if they were a pair of twins. I knew right then...they messy and no way JOSE...IM GOOD

Washer and dryer services Broken equipment in the gym

It was close to the park. We paid through Booking, but the property system was messed up so I had to pay again at the property. Then we got into our room and stains all over the bed and the fridge. When we swapped rooms there was still stains on the comforter. It was one of the dirtiest hotels I’ve ever stayed at, and I’ve stayed in a red roof in.

Good

The staff was very kind and appreciated them being accommodating

I enjoyed everything about this hotel and I am actually on my way back due to me not being able to move and I’m very comfortable

Bad

NA

The floors were dirty. Towel service would be great.

The price was fair The floors were dirty. Towel service would be great.

They had coffee, some muffins & oatmeal.

Excellent room and this property was just what I needed for a staycation!

It having the accommodations of home. Nothing.

Nice

Exceptional

N/A Why confirm a reservation if you aren't going to be able to honor it? I have never seen a hotel that didn't have an overnight desk. I have asked for a refund to the card from booking.com and have not heard back. You closed at 11pm and I was there to check in at 11:05. I was traveling and tired and didn't get to use the room that I reserved.

I love the professionalism and the cleanliness of the hotel. Staff are very hopeful. No complaints at all

.

As soon as I opened door several roaches scrambled as light turned on. My employees room reeked of cigarettes (in a "non smoking" facility). Went directly back to front desk and asked for a refund. Staff said that she could not issue a refund since room was booked through Expedia, and called her manager to explain the situation. Manager stated that they would issue a refund the next morning. I asked for a email conformation (or some proof of above conversation) and they "weren't able to do that". I messaged with a Expedia agent explaining the situation the same night, they said they would reach out to Extended Stay Lithia Springs in the morning to get everything figured out. The next day I get an email from Expedia stating "After multiple attempts to contact the property on your behalf, we were unable to obtain approval for a waiver. Based on this, the original cancellation policy will apply.". Will NEVER stay at an Extended Stay America again in my life. I honestly do not know how they have good reviews. Aside from that, the lobby wasn't very clean and had a terrible smell that I cant explain. DO NOT GIVE THEM YOUR BUISNESS!