Courtyard By Marriott Dallas - Lewisville

Gray location fort what we needed. No breakfast buffet so planned extra time for breakfast. All floor ice machines didn’t work. The ice machine plumbing must have been broken hence the area near the ice machines smelled bad, unfortunately the ice machines were next to the elevators so as you wait for your turn the rotten small is present. Great staff, spacious room and good AC!

Looks and feels a bit dated. Big space in the bedroom, but the Aircon is noisy.

On the walk to the room, the hallway smelled strongly of cat urine. The room itself was clearly unfinished — no artwork on the walls, minimal lighting, and stained bedding and curtains. There were bugs flying around the ceiling that appeared to be mosquitoes. The room also had a noticeable odor. It was completely uninhabitable. My husband and I ended up sleeping in our car rather than staying in that room. I requested to speak with a manager before leaving. I was told one would call me the following morning. No call ever came. I called back two days later and was told the manager — Yusuf — would return my call. Again, nothing. When I called a third time from my home state, I was asked if I had booked through a third party. When I said yes, the staff member put me on hold, came back, and told me to "deal with the third party." When I asked why the manager had never called me back, she said her supervisor told her to direct me to the third party — and then she hung up on me. This is an appalling failure on every level: the room, the cleanliness, the safety, and the customer service. Hanging up on a guest who has a legitimate complaint is unacceptable

Hotel ran out of coffee for guests in the rooms

Stayed for a night. Staff was great. Room could have been cleaner. Great location.

Be on time

Canada went above and beyond to accommodate our needs. Needs updating

Staff very friendly and helpful

Perfect!

Sleeping My deposit for room been pending for more than a month

The stay did not meet my expectations. When my son and I arrived at 9 PM, the front desk was closed, and we waited nearly two hours for the next employee to arrive. I was first given a room that was already occupied, and my key had to be reactivated multiple times. The water in the shower was extremely hot, making it difficult to bathe safely. The elevator was also out of service for several days. Overall, this was one of the worst hotel experiences I’ve had.

The people but the first night we got there and could not check in there was sign on the desk said be back at 11… we got there at 9 There was no one to check us in at 9 if it hadn’t been already paid for would have left. The bar tender saved the night by offering people food and drinks. There was a steady line of people coming in to check in and no one was there. It was a mess and no one offered any consolation when I checked out on Monday! Terrible service!! Marriott Courtyard in Lewisville Texas

Clean rooms. Very comfortable. Great price.

They need to improve on their breakfast options

I didn't eat breakfast. The beds at 6ft plus my feet where hanging off.

Ivy T.

Yes

We didn’t eat breakfast We didn’t know the breakfast was not free. I thought every hotel had complimentary breakfast

Rooms wete clean and fresh. Front desk was quite helpful at check in.

The Bistro was a lil pricey