Comfort Suites Lewisville - Dallas

This property is in really poor condition. The elevator smells like hydraulic fluid, is filthy, and seems to have mechanical problems (rough and the door is not smooth). The hallways smelled terrible and maintenance was routinely only halfway completed. Multiple outlets either did not work or were missing outlet covers. The room had the expected furniture, but needed care with paint and possible water damage around the ceiling/wall joint.

The hotel is horrible! The rooms are dirty and smell between body order and cat pee. The ac unit did not work. We walked in the room and walked right back out after about 5 minutes, the smell alone was enough to overwhelm you. The others that were checking in right before and behind us left as well without staying once they seen their rooms.

The front desk staff was very good. However, the facility is in serious need of some TLC.

Swimming pool wasn’t open. Shampoo bottle was empty. Hallways smelled. Fire alarm sounded at 1am. Not very good.

The room and EVERYTHING was disgusting. Literally saw cookers outside Windows wouldnt close so there forever wouldn't lock! Roaches, mold etc

My hotel room was clean, but the shower was rusted. I was on the third floor, and my room had no odor, but as soon as I stepped into the hallway, the whole floor smelled of vomit. It was a very pungent odor all down the whole floor. Night front desk was there, but morning I couldn’t check out because no one at the front desk for over 30 minutes. I ended up leaving a note at the desk.

Terrible room, staff, and property. Nothing like the pictures shown online. I’ve never been to a more disgusting property, especially for the price. It looks like crimes were committed in the room. All the furniture was ripped and worn out and bodily fluids were found around the room. Absolutely abhorrent. DO NOT BOOK THIS HOTEL. We immediately tried to cancel after we saw the room and had to book at another property. The hotel refuses to refund us, so we have to do a chargeback. Worst experience ever.

The room itself was okay and was clean. Wifi sucked with a very poor signal. No TV channel guide and the night guy was no help. No local stations could be found. The outside of the building was poorly maintained. People left their trash in the parking lot but staff doesn't get rid of it. I hate people who leave trash in a parking lot but staff not getting rid of it makes it worse. Trash cans outside the building were overflowing and needed emptied. They weren't emptied in the 2+ days I was there. Pool was closed. The free breakfast was okay and the coffee was good. I did not like that I was asked to pay a "security deposit" on check in. That's not the norm. I refused to let it be put on my card after the clerk said it would take up to a week after my check out for it to be refunded. I gave them cash and got it back when I checked out. The man on duty when I arrived was very nice.. The guys after him not so much. For sure not more than a 2 star motel.

Place smells like weed everywhere. Doors are pieced together. Walls are gross. Place is disgusting.

Everything was good the AC was cool

The pool was out of service. The sink in the bathroom didn't have a handle, there was a giant screw in its place. Hotel was fine for one night, but nothing to write home about.

The breakfast hours are good...6 until 9.

AC was poor at best! Never cooled down enough to use covers all night even though it would shut off. We had it set to lowest temp. It said 61 degrees but not even close! Room was very out dated and just looked dingy.

The first room smelled terrible. There were holes in the wall. The fire alarm was missing just wires hanging. They moved us to another room. The sheets in the 2nd room were soiled. For our safety we asked for a refund and said we would need to stay elsewhere. They were uncooperative. Thankful Expedia helped us out.

There was a broken window with a piece of cardboard in the room. Room smelled awful. Plugs were borken. Handrail laying in floor. Pool locked off with handmade sign

Great service. Great place. I highly recommended. Great service. Great place. I highly recommended.

Staff were friendly, accessible, and helpful. My room was clean. Most importantly for me, my stay was very quiet.

Air conditioned worked well

Our toilet did not flush properly. Our room door could not be secured from the hall side thus we packed out each time we left. The room tile floor was sticky.

.