Holiday Inn Express & Suites Lantana by IHG

Exceptional

Superb

N/a

Excelente , bien limpio y la habitación estaba excelente y la cama muy confortable.

The young lady at the front desk was AWESOME She had A lot to deal with Saturday night And she Handle it Like a true professional

Horrible place. No one at the front desk I had to wait at least 5 minutes. Tv not working no maintenance available. No one to replace the tv . No WiFi . I feel like I got ripped off I deserve my money back Horrible place. No one at the front desk I had to wait at least 5 minutes. Tv not working no maintenance available. No one to replace the tv . No WiFi . I feel like I got ripped off I deserve my money back

Very clean and nice N/a

Good breakfast, friendly staff, clean room and easy parking

We stayed 5/29 and checked out 5/31, there was no hot water the whole time during our stay so showering was not possible unless you like 70 degree water which is basically your supply temp in Florida. Staff couldn't help said talk to management. Laundry area had no lights by equipment, room safe didn't work, and thermostat on wall in room didn't work which created its own issues. I really have issues with the no hot water this isn't a home away from home stay with that and temp control in room being half working created issues as all the way by the bathrooms were not cool enough unless you pushed the unit to below 70 which was too cold by the unit. Laundry was coin operated so bring quarters because they couldn't supply $4 worth so we could do our laundry and had to get from local gas station. Breakfast was fine but had to wonder how they washed the dishes that the food was in? Probably why guess had paper plates instead of real plates but I could be wrong.

the hotel had no hot water for showers and they knew there was a problem and still charged like they were fully in service. Also my telephone in my room was broken and would not hang up so it kept making the noise like it was left off the hook I had to unplug it and all these things were brought to their attention and nothing was done. I t was the conversation at breakfast with my fellow guest.

The bed was very comfortable. The breakfast was also very delicious and better than I expected. Thank you. We stayed for 3 nights to attend our nieces graduation and senior festivities. 1. We did not have wifi (they said they were working on it). 2. We never got hot water (they said they were working on it). 3. The blow dryer did not work. Got another one only to find that none of the outlets worked in the bathroom. 4. Coffee pot worked one time and quit. 5. Only one or two outlets worked to plug in anything. 6. The last night we walked down in our pajamas at about 9:30pm, down the exit stairs because the fire alarm went off. When we got down there we were told everything was fine and they were sorry. Go back up. Honestly, I had never seen anything like this at any of the IHG hotels I’ve ever stayed at! Staff were nice and I heard them apologizing to other guests also.

Lots of options for breakfast. Quiet, staff friendly

One day my room stayed the way I left it. They do my bed and don’t pick up trash.

“I was the victim of a theft inside my hotel room. When I noticed that my belongings were missing, I reported the incident and asked the hotel staff about them. However, I received poor customer service and did not receive adequate assistance in recovering my belongings or a satisfactory resolution from the hotel.

I enjoyed my stay and it was well worth the value. I would recommend highly to all my friends. The service and attention I was very professional.

Elevator was broken without notice on Expedia, but our booking was non-refundable. We had to walk up to 3rd floor. Plus, there was roach in the room!

Clean room

The staff are friendly, helpful and prompt. Would have love a bit more food choices for the breakfast. I did not see cheese or jelly during my stay but the basics were provided. I would have like to have a free bottle water per day as well.

Happy with experience, will definitely come back. Staff were amazing!

Breakfast menu was great. Parking was decent. Room was nice.