Southbank Hotel by Marriott Jacksonville Riverwalk
About Southbank Hotel by Marriott Jacksonville Riverwalk
Southbank Hotel Jacksonville Riverwalk offers top-notch services and amenities, ensuring guests experience utmost comfort. Experience the wonders of Jacksonville (FL) with ease by utilizing the services provided at car hire.Visitors can take advantage of the accessible parking options directly at the hotel.Reception services such as express check-in or check-out and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at Southbank Hotel Jacksonville Riverwalk, as the hotel's laundromat and dry cleaning service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. Each accommodation at Southbank Hotel Jacksonville Riverwalk is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience.In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, the presence of instant tea can be found.Understanding the significance of bathroom amenities in enhancing guest contentment, the hotel offers a hair dryer within certain chosen rooms. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
Reviews
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While the facility is under construction it was a great place to be. Staff were most accommodating and friendly to ask questions about the community. Definitely a place to stay.
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When checking in, our room did not match what was advertised — our mattress was not on a bed frame, it was laying on an unswept, dirty carpeted floor. We even ended up finding half eaten candy in our bed upon arrival. We ended up changing rooms, although the staff was helpful, our stay was not up to par. Pool was closed, gym was not operable, bar not opened… the list goes on. We ended up getting knocks on our door before 11 am (checkout time) from people working on the hotel. They seemed to be painters? Not sure. Overall, not thrilled with our stay due to several amenities being unavailable and the uncleanliness of the property itself. Definitely not worth the price paid.
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The property has been under renovations for over 6 months (unknown to me when i made the reservation). No turn down service in the 4 nights I was there (I asked twice). They were obviously short-staffed
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Will stay again subsequent to renovation completion. Common areas were a little dingy and absent of air conditioning.
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Don’t bother staying here until renovations are finished!
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Convenient the Vystar arena we were attending for a concert. I wasn't aware that parking wasn't including in my reservation until I checked-in. That was the first time I've ever heard of having to pay a separate charge for parking somewhere you have a booking at. The bottom of the shower wasn't cleaned well and there was a good bit of remodeling being done in the main lobby that was all walled off. I was expecting to see what had been shown in the pictures.
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Good
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No fan in the bathroom. Elevators smell bad.
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Great location…room was clean…nice restroom Currently remodeling and pillows were small
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Location and the friendliness and helpfulness of the staff. In my room: no hairdryer, no microwave and no mirror except over the sink in the bathroom. Also my room smelled musty.
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Excellent staff. Very friendly and helpful.
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Pleasant
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Great location
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Superb
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Superb
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The hotel was nice with a beautiful view, but is also under a lot of construction right now, so the lobby and bars are not accessible completely. The parking lot is confusing as to where to park and no one tells you where to go. There are no door hangers to hang towels or long garment bags.
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Exceptional
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Was expecting it to be on the river You have to cross the street. It was under construction restaurant was limited. Beds were hard as a rock. Would not stay there again.
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Location was excellent. The room was spacious and very nice. Only issue was the hotel is currently undergo renovations in the hallways. Currently renovations are being done in the hallways
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Clean, friendly hotel staff Valet lost the keys to our car, actually left them in another car that had left the property. Thankfully they returned and we were outside (2 hours later) and I overhead him saying @these aren’t my keys-ran over and pure luck there were our keys. **valet is independent from hotel
